Lead Specialist

Company Mercer Description POSITION Health Consulting Analyst INTERNAL DETAILS Job family H B Consulting Job family group Consulting Job profile H B Consulting Analyst Aligns to US-based role of Level D WHAT A TYPICAL DAY LOOKS LIKE Assist associates and lead consultants in serving our clients by reviewing client needs recommending suitable approaches and helping implement benefit program strategies Become steeped in the details and documentation of a clients current state of US healthcare benefit and group programs such as plan designs healthcare cost factors the carrier contract marketing and renewal processes compliance reporting and open enrollment periods Draft and structure communications and collateral such as client emails proposals letters reports spreadsheets and presentations Analyze benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team Aid in developing open enrollment benefit guides Engage with client vendors regarding client deliverables documentation and data and issue resolution Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials Monitor day-to-day client interactions and offer support or escalate appropriately Support with client compliance requirements Manage and maintain client documentation and data files Use Mercer s proprietary tools templates and best practices Interact daily with US-based core client team members WHAT WE VALUE Excellent interpersonal verbal and written communication skills with an aptitude for presentation design and storytelling Strong analytical skills both quantitative and qualitative with the ability to articulate useful and noteworthy insights Competency in project management and superior organizational skills Intellectual curiosity seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry Ability to work in teams and independently across multiple clients Flexibility to work under tight deadlines and changing client needs Strong attention to detail PREFERRED QUALIFICATIONS Prior 3 years of work experience Prior experience in the US Healthcare industry A bachelor s degree with concentration s in business math statistics economics public health and or other related field is preferred Working knowledge of Microsoft Office Word Excel and PowerPoint Desired work-shift 07 30 - 01 30 IST for significant overlap with US-based colleagues WHAT MAKES YOU STAND OUT Experience working directly with US-based clients Track record of critical thinking beyond standard operating procedures Proven flair for building and sustaining relationships with onshore US-based colleagues Proven fast learner with a knack for taking initiative and emulating from example Mercer a business of Marsh McLennan NYSE MMC is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit mercer com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person