Genesys Expert

We are seeking a highly skilled and experienced contact center specialist to lead the implementation, maintenance, and optimization of Genesys Engage solutions.Key Responsibilities:Design, configure, and manage Genesys Engage contact center platforms, including routing strategies, IVR applications, agent desktops, and reporting tools.Provide expert support...

IVR Scripting EngineerWe are seeking a highly skilled IVR Scripting Engineer to join our team.Design and implement effective contact center routing strategies to optimize agent utilization and minimize customer wait times.Develop and maintain complex routing rules and strategies using Genesys Rules Authoring Tool (GRAT).Collaborate with cross-functional...

Job Opportunity:We are seeking a skilled professional with expertise in the Genesys PureEngage platform to join our team.Key Responsibilities:Detailed Knowledge: The ideal candidate will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components and functionalities.Rules Authoring: They will have...

Lead Voice Interaction DeveloperAs a key member of our team, you will play a crucial role in designing and implementing cutting-edge voice interaction strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).Key Responsibilities:Design and implement voice interaction workflows to streamline processes,...

Expert Routing EngineerWe are seeking an experienced Expert Routing Engineer to join our organization. This is a challenging role that requires a deep understanding of contact center architecture, as well as proficiency in using Genesys PureEngage platform and Rules Authoring Tool (RAT) to create and manage complex routing rules.Key ResponsibilitiesDesign...

Job TitleWe are seeking an experienced IVR Scripting Expert to join our team. In this role, you will be responsible for designing and implementing effective IVR (Interactive Voice Response) scripting solutions that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).">Key Responsibilities:Design and implement...

Job OverviewA high-level professional is sought to lead consulting efforts in providing quality solutions to customers at various stages.Key Responsibilities:Review proposals, provide guidance and analyze client business problems to identify potential risks.Identify change management requirements and propose a structured approach using multiple communication...

**Job summary** Resident engineer to support on all Cisco related issues in R & S SDWAN SDA & Security - Must have: - Subject Matter Expert on UCCE -Cisco Strong Knowledge and hands on experience on UCCE Products technology and solutions ( Cisco Contact center ) Should have Good Verbal & Written communication skill able to interact with various business...

We are seeking a skilled IVR developer to join our team. The ideal candidate will have extensive experience in designing and developing interactive voice response systems.At least 3 years of experience in IVR/Speech Recognition technology is required.Call Flow DesignThe ability to create complex call flows from high-level requirements documentation is...

IVR Developer Job DescriptionWe are seeking a highly skilled IVR developer to join our team. The ideal candidate will have expertise in designing and developing interactive voice response systems.Job Responsibilities:Design and develop IVR systems using various tools and technologies.Work closely with cross-functional teams to ensure seamless integration of...

Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to...