Expert Contact Center Professional

We are seeking a highly skilled and experienced contact center specialist to lead the implementation, maintenance, and optimization of Genesys Engage solutions.Key Responsibilities:Design, configure, and manage Genesys Engage contact center platforms, including routing strategies, IVR applications, agent desktops, and reporting tools.Provide expert support...

As an IVR scripting professional, you will be responsible for designing and implementing effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).You will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various...

Job Title: Cisco UCCE CVP EngineerWe are seeking a skilled professional to design, implement, and support complex contact center solutions. The ideal candidate will have 11-15 years of experience in this field.Design robust architectures that support scalable, resilient, and high-performing contact center solutions.Lead or participate in the installation,...

Cloud-Based Contact Center Solutions SpecialistWe seek a highly skilled and experienced Cloud-Based Contact Center Solutions Specialist to design, develop, and administer cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center...

Data Center Electrical Design ExpertWe are seeking a highly skilled Data Center Electrical Design Expert to join our team. As a key member of our design team, you will be responsible for designing and engineering electrical systems for hyperscale data centers.Key Responsibilities:Electrical system design and engineering for hyperscale data centersDeveloping...

Job Title: Data Center Operations SpecialistWe are seeking a seasoned professional to join our team as a Data Center Operations Specialist. This key role will oversee the day-to-day operations of our data center, ensuring optimal performance and efficiency.Responsibilities:Oversee maintenance and repair of critical data center systems, including GIS,...

As a Microsoft Data Center Technician DCT Manager you will lead a team of technicians providing expert guidance on performing hardware deployments diagnostics on equipment and hardware decommissions You will support technician performance prioritizing technician tasks while monitoring Key Performance Indicators KPIs and Service Level Agreements ...

As a Microsoft Data Center Technician DCT you will develop an understanding of standard processes and procedures for preparing installing performing diagnostics troubleshooting replacing and or decommissioning equipment under the guidance of more experienced Data Center colleagues This opportunity will allow you to develop an understanding of our...

Job DescriptionResponsibilities :A day in the life of an InfoscionAs part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.You will review...

Greetings from TCS Job Title: Genesys cloud implementation expert Job location: Chennai Experience Range: 10yrs to 12yrs Minimum Qualification: 15 years of full-time education Job Description: Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) Layout approach for integrating Cloud Contact Center...