Chief Contact Center Solutions Architect

Cloud-Based Contact Center Solutions SpecialistWe seek a highly skilled and experienced Cloud-Based Contact Center Solutions Specialist to design, develop, and administer cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center...

We are seeking a highly skilled and experienced contact center specialist to lead the implementation, maintenance, and optimization of Genesys Engage solutions.Key Responsibilities:Design, configure, and manage Genesys Engage contact center platforms, including routing strategies, IVR applications, agent desktops, and reporting tools.Provide expert support...

Job Opportunity:We are seeking a skilled professional with expertise in the Genesys PureEngage platform to join our team.Key Responsibilities:Detailed Knowledge: The ideal candidate will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components and functionalities.Rules Authoring: They will have...

As an IVR scripting professional, you will be responsible for designing and implementing effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).You will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various...

Greetings from TCS Job Title: Genesys cloud implementation expert Job location: Chennai Experience Range: 10yrs to 12yrs Minimum Qualification: 15 years of full-time education Job Description: Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) Layout approach for integrating Cloud Contact Center...

Solution Architecture">We are seeking a seasoned Architect to lead the development and execution of our company's overall solution architecture strategy for a Large Transformation Project.The successful candidate will be responsible for designing and building a scalable, flexible, and resilient cloud-based platform that meets the needs of our...

Role: Solution Architect - Digital Services Level: L3/L4Experience: 8+ yrsLocation: Chennai | Coimbatore | Madurai Key Responsibilities Oversee the solution architecture and design for key projects, delivering accurate estimates and coordinating with architects and designers across solution, infrastructure, and data disciplines to effectively address...

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...

15+ years of experience with application developments, 7+ years of experience in solutioning & Architecture7+ Years Having strong knowledge in banking technology domain with at least 5+ years of experience in solutioning banking applications.Expert knowledge of multi cloud Azure, AWS & GoogleExperience of migrating and deploying cloud-based...

Senior Data StrategistWe are seeking an experienced Senior Data Strategist to join our team.Develop and implement data-driven strategies to drive business growth and improve decision-making capabilities.Collaborate with cross-functional teams to design, develop, and deploy scalable data solutions that meet business requirements.Architect and design...