Data Center Technician Manager

As a Microsoft Data Center Technician DCT Manager you will lead a team of technicians providing expert guidance on performing hardware deployments diagnostics on equipment and hardware decommissions You will support technician performance prioritizing technician tasks while monitoring Key Performance Indicators KPIs and Service Level Agreements SLAs This opportunity will allow you to model leadership principles provide training to technicians and accelerate your career growth in the process Microsoft s Cloud Operations Innovation CO I is the engine that powers our cloud services As a CO I DCT Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft s online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform As a group CO I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs Diversity Inclusion training and events and professional certifications Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide With environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Responsibilities Delivering success through empowerment and accountability by modeling coaching and caring while promoting a positive and effective team culture Accountable for overall data center service compliance and quality Provide guidance on and holds team accountable for compliance with Data Center Services DCS business unit and service-level policies procedures deadlines and service-change policies Ensures technicians are trained on procedures for installation deployment replacement and post-execution quality check processes Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed Escalate issues through appropriate channels and follow up on issue resolution sharing knowledge related to issue resolution with appropriate teams Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines Lead team and triage meetings prioritizing work across your team and rebalance priorities to respond to changes Complete required safety training conduct daily safety briefings and participate in on-site safety committees Ensure technicians and vendor resources comply with all safety procedures e g Personal Protective Equipment PPE usage equipment use lifting electrical hazards ladder rolling stair use Promote a culture of safety and empower technicians to take action speak up and report safety concerns and or incidents Has pride and a sense of accountability for the service quality completeness and resulting customer experience displaying accountability and ownership of the data center facilities Embody our and Qualifications Required Qualifications Bachelor s degree in computer science or related technical field AND basic knowledge of computer hardware and components AND 5 years experience supporting IT equipment or related technology or related experience working with technical teams 2 year s experience directing supervising or managing others Ability to work shifts including shift assignments during non-standard business hours that may include evening nighttime weekends and or holidays Background Check Requirements Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud background check upon hire transfer and every two years thereafter While not required we also look for the following Preferred Qualifications Associate degree in Computer Science or related field and or equivalent work experience 4 years experience supporting IT equipment or related technology 3 years experience working in a production mission-critical 24x7x365 data center environment Applicable certifications Information Technology Infrastructure Library ITIL Foundation ASICS Inventory Control CompTIA A Server Network Basic Structure Cabling BSC Certified Data Center Professional CDCP Microsoft Certified Professional MCP Six Sigma Green Belt 2 years experience leading diverse technical or IT workforce of up to ten employees Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process 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