Contact Center Routing Strategist

As an IVR scripting professional, you will be responsible for designing and implementing effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).You will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various...

Job OpportunityWe are seeking a skilled Idea Architect to join our team.About the Role:This is a fantastic opportunity for an experienced professional to take on a challenging role that will allow them to grow and develop their skills.The ideal candidate will have a strong background in IVR scripting, specifically with Genesys technology.They will be...

Job Opportunity:We are seeking a skilled professional with expertise in the Genesys PureEngage platform to join our team.Key Responsibilities:Detailed Knowledge: The ideal candidate will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components and functionalities.Rules Authoring: They will have...

We are seeking a highly skilled and experienced contact center specialist to lead the implementation, maintenance, and optimization of Genesys Engage solutions.Key Responsibilities:Design, configure, and manage Genesys Engage contact center platforms, including routing strategies, IVR applications, agent desktops, and reporting tools.Provide expert support...

IVR Scripting Engineer PositionWe are seeking an experienced IVR scripting engineer to fill this role. The ideal candidate will have a strong background in Genesys PureEngage platform architecture and experience with IVR scripting, routing strategy design, and implementation.Ideal Candidate Profile:5+ years of experience in software engineeringProven...

Job Title: Cisco UCCE CVP EngineerWe are seeking a skilled professional to design, implement, and support complex contact center solutions. The ideal candidate will have 11-15 years of experience in this field.Design robust architectures that support scalable, resilient, and high-performing contact center solutions.Lead or participate in the installation,...

IVR Scripting EngineerWe are seeking a highly skilled IVR Scripting Engineer to join our team.Design and implement effective contact center routing strategies to optimize agent utilization and minimize customer wait times.Develop and maintain complex routing rules and strategies using Genesys Rules Authoring Tool (GRAT).Collaborate with cross-functional...

Cloud-Based Contact Center Solutions SpecialistWe seek a highly skilled and experienced Cloud-Based Contact Center Solutions Specialist to design, develop, and administer cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center...

Job OpportunityWe are seeking an exceptional leader to manage our contact center site. As a Unit Manager, you will be responsible for overseeing end-to-end operations and ensuring seamless service delivery.Main Responsibilities:Lead cross-functional teams to achieve sales targets and drive revenue growth.

Senior AWS Connect DeveloperWe are seeking a skilled Senior AWS Connect Developer to design, develop, and administer cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience.Responsibilities and Deliverables:AWS Service...