Contact Center Site Leader

Job Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...

Expert Routing EngineerWe are seeking an experienced Expert Routing Engineer to join our organization. This is a challenging role that requires a deep understanding of contact center architecture, as well as proficiency in using Genesys PureEngage platform and Rules Authoring Tool (RAT) to create and manage complex routing rules.Key ResponsibilitiesDesign...

Job Opportunity:We are seeking a skilled professional with expertise in the Genesys PureEngage platform to join our team.Key Responsibilities:Detailed Knowledge: The ideal candidate will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components and functionalities.Rules Authoring: They will have...

We are seeking a highly skilled and experienced contact center specialist to lead the implementation, maintenance, and optimization of Genesys Engage solutions.Key Responsibilities:Design, configure, and manage Genesys Engage contact center platforms, including routing strategies, IVR applications, agent desktops, and reporting tools.Provide expert support...

Job Title:Patient Contact Center Business AnalystDepartment:Operations, Managed ServicesReports To:Managed Services ManagerLocation:Chennai, IndiaEmployment Type:Full-TimeJob Type:Onsite presence in Chennai requiredPosition SummaryWe are seeking a skilledPatient Contact Center Business Analystto join our team, working weekdays which overlaps with US business...

As an IVR scripting professional, you will be responsible for designing and implementing effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).You will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various...

Cloud-Based Contact Center Solutions SpecialistWe seek a highly skilled and experienced Cloud-Based Contact Center Solutions Specialist to design, develop, and administer cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center...

Senior AWS Connect DeveloperWe are seeking a skilled Senior AWS Connect Developer to design, develop, and administer cloud-based contact center solutions.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience.Responsibilities and Deliverables:AWS Service...

Job Title: Cisco UCCE CVP EngineerWe are seeking a skilled professional to design, implement, and support complex contact center solutions. The ideal candidate will have 11-15 years of experience in this field.Design robust architectures that support scalable, resilient, and high-performing contact center solutions.Lead or participate in the installation,...

Job OpportunityWe are seeking a skilled Idea Architect to join our team.About the Role:This is a fantastic opportunity for an experienced professional to take on a challenging role that will allow them to grow and develop their skills.The ideal candidate will have a strong background in IVR scripting, specifically with Genesys technology.They will be...