Strategic Routing Expert

Expert Routing EngineerWe are seeking an experienced Expert Routing Engineer to join our organization. This is a challenging role that requires a deep understanding of contact center architecture, as well as proficiency in using Genesys PureEngage platform and Rules Authoring Tool (RAT) to create and manage complex routing rules.Key ResponsibilitiesDesign...

Job Title: Strategic Business Process ExpertWe are seeking a highly qualified Senior Business Analyst to assume the role of Technical Lead in supporting Regulation & Homologation business functions.Oversight of medium-to-large scale projects is crucial for this positionEnsure compliance and convergence across various regions through meticulous planning and...

We are seeking a highly experienced and skilled Strategic Quality Management Expert to design, implement, and oversee the organization's comprehensive Quality, Security, and Compliance programs.Job DescriptionThe ideal candidate will have extensive expertise in managing ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks. This leadership role is crucial...

Job OverviewWe are seeking a senior-level technical expert to join our team as an IPT Engineer.Key Responsibilities:UC Architecture & Design: Deep understanding of Unified Communications Products like CUCM, CUC, IM & Presence, and Expressways. Expertise in designing and troubleshooting clusters, inter-cluster trunks, and high availability configurations.PSTN...

Digital Circuit Design ExpertWe are seeking a skilled Digital Circuit Design Expert to join our team. This is an exciting opportunity for an individual with expertise in digital circuit design and implementation.The ideal candidate will own the digital circuit design implementation for advanced process nodes, including 12nm, 6nm, and 4nm.Act as block owner...

Lead Voice Interaction DeveloperAs a key member of our team, you will play a crucial role in designing and implementing cutting-edge voice interaction strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).Key Responsibilities:Design and implement voice interaction workflows to streamline processes,...

Senior HRBP Job OverviewIn this pivotal role, you will serve as a strategic partner to senior leadership, driving alignment between HR strategy and business objectives. Key responsibilities include collaborating with cross-functional teams, providing expert guidance on HR policies and procedures, and leading initiatives that foster a positive work...

Job OverviewA high-level professional is sought to lead consulting efforts in providing quality solutions to customers at various stages.Key Responsibilities:Review proposals, provide guidance and analyze client business problems to identify potential risks.Identify change management requirements and propose a structured approach using multiple communication...

Job Summary\We are seeking a seasoned Program Management Expert to lead our program initiatives. As a key member of our team, you will be responsible for collaborating with cross-functional teams to ensure seamless alignment and execution of strategic goals.\

Job DescriptionThe primary responsibility of this role is to oversee the workforce management team, focusing on leadership and development, labor planning, real-time queue management, advanced analytics, process optimization, and strategic planning.This includes enhancing contact routing design, self-service capabilities, and call deflection strategies....