Business Associate
3 days ago
**Job summary**
Resident engineer to support on all Cisco related issues in R & S SDWAN SDA & Security
- Must have:
- Subject Matter Expert on UCCE -Cisco
Strong Knowledge and hands on experience on UCCE Products technology and solutions ( Cisco Contact center )
Should have Good Verbal & Written communication skill able to interact with various business Team on solutions and requirement gathering.
Experience on handling US /Global customers in design & implementation
Experience on Reco
**Responsibilities**
Resident engineer to support on all Cisco related issues in R & S SDWAN SDA & Security
- Must have:
- Subject Matter Expert on UCCE -Cisco
Strong Knowledge and hands on experience on UCCE Products technology and solutions ( Cisco Contact center )
Should have Good Verbal & Written communication skill able to interact with various business Team on solutions and requirement gathering.
Experience on handling US /Global customers in design & implementation
Experience on Recording Infra like Nice Verint etc. is desirable
Should demonstrate good customer relation management & project management skills
Knowledge and troubleshooting skills on data network where voice is traversed.
- Good to Have:
- Knowledge & Experience on Cisco products
Experience on contact center Automation projects(virtual agents Bots etc. )
Knowledge on ASR /TTS platforms like Nuance
Knowledge Cloud contact center platforms like Amazon Connect Genesys etc. solution will be an are added advantage
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