Sr. Associate

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is seeking a reliable and organized person to join us as a Sr. Associate Server Administrator. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you    Professional Server Administrators in this role get to:   Be the Expert: be in charge of the administration and maintenance of the remote monitoring and management system., updating of agent scripts, responding to alerts, monitoring dashboards, and conducting periodic system review. Monitor and respond to Critical / warning system alerts. Good knowledge, Administration and Troubleshooting on Windows Servers. PCI control awareness and implementation. System documentation and consulting services to include system reviews and recommendations. 

1. Plan, Coordinate, Monitor and Support activities in the areas of Patching and remediation management.
2. Windows server patching through Bigfix
3. Due diligence and testing of monthly patches released by Microsoft.
4. Remediation of Windows Patch vulnerabilities & Configuration vulnerabilities
5. Coordinate with various Technology teams for timely closure of windows, Linux, Database and Backup related vulnerabilities.
6. Server reboot support post patch deployment for Genesys Servers (LAB / DR / Production /Middle East Servers) scheduled for every Month on different days.
7. Lab & Production Servers reboot for all Enterprise servers in weekdays and Weekends.
8. Providing pathing and restart support for Recording Servers.
9. Adhoc / Zero day vulnerability patch / fix deployment on Enterprise servers.
10. 24/7 support coverage
11. Continuous improvement of Vulnerability Management program initiatives
12. Deployment of Agents BigFix / Laps / Eracent / AppD / FireEye / S1 on new created Servers.
13. Continuous Validation of Agents referred above on Enterprise servers and removal in case of decommissioned servers.
14. MS Patch deployment and vulnerability mitigation on newly deployed servers.
15. Timely mitigation of Vulnerabilities found on External facing servers.
16. S1 compliance validation and mitigation based on the report provided by IT Security team.
17. Communication to SOC /Eracent/ AppD/ IT security Team for decommissioned servers.

Our most successful candidates will have:  - Experience in IT support relating to technical issues involving Microsoft's core business applications, Operating Systems  Server (Windows, Linux), Active Directory, DNS, Exchange platforms both hosted and on premise, as well as virtual environments (VMware, Hyper-V) - Knowledge in Enterprise Anti-Virus, Alert Monitoring Systems, Backup Software, and proactive RAID degradation management - , be able to communicate in a clear, constructive, and professional manner - Strong analytical skills - A high school diploma with a 4-year degree in any discipline - Good knowledge of PCI controls / requirements / Audits