Iide - Academic Counsellor - Inside Sales (1-8 Yrs) Mumbai (telesales/inside Sales/bpo)

Work Timings 10 15 am - 7 15 pmWorking Days Monday - SaturdayLocation Lower Parel 5 minutes from Railway Station Reports to Team lead Sales Manager Work Mode 100 Work from OfficeWhy IIDE At IIDE we are committed to creating a supportive and collaborative work environment that fosters both professional growth and meaningful contributions As a leading institution in digital education we provide competitive salaries and numerous opportunities for career development Join our dynamic team and be part of an organization that s shaping the future of digital marketing education helping students achieve their career aspirations About the Role - As an Associate Academic Counselor at IIDE you will play a key role in guiding prospective students through their educational journey You will counsel students on IIDE s digital marketing courses providing valuable career advice and answering their queries - In addition to managing student communications you will mentor junior counselors and contribute to meeting set sales targets - This role requires passion for education a strong ability to connect with students and parents and the drive to help them succeed in their career paths What You ll Do Student Counseling Guidance - Counsel students about IIDE s digital marketing courses helping them choose the right path based on their interests and career aspirations - Communicate with students and their parents both in-person and over the phone answering their queries and guiding them through the course options - Provide expert advice on career opportunities and guide students through their learning journey Mentorship Team Collaboration - Mentor and support junior counselors to help them improve their counseling skills and achieve their individual targets - Assist in training new team members and ensure consistent performance across the counseling department Target Achievement Reporting - Consistently meet daily weekly and monthly targets related to student counseling and course enrollment - Calculate conversion rates and ensure efficient follow-ups with leads - Use CRM tools and sales automation systems to generate reports track conversions and improve sales performance Additional Responsibilities - As a senior counselor take on additional responsibilities as required including but not limited to managing complex student queries handling escalations and overseeing larger student groups Who You AreMust-Have - Experience 1-2 years of experience in counseling or sales preferably in the EdTech industry - Skills Fluent written and spoken English - Communication Excellent interpersonal skills active listening and the ability to engage and inspire students - Sales Counseling Interest and experience in sales and educational counseling with a strong goal-oriented mindset - Tech-Savvy Familiarity with CRM systems and sales automation tools Should Have - Ability to manage multiple tasks and priorities effectively in a fast-paced environment - Demonstrated leadership potential and a willingness to take on additional responsibilities as you grow in the role Nice to Have - Prior work experience in an EdTech company preferably within a student counseling or sales role - Certifications or knowledge in digital marketing or education counseling RequirementsExpected Deliverables KPIs - Calls Minimum 60-80 connected calls per day - Revenue Targets Consistent achievement of weekly revenue targets in line with batch requirements - Talk Time 2-3 hours of active talk time per day on average - Location Requirement Candidate must be residing in Mumbai ref updazz com