Inside Sales Coordinator

4 weeks ago

Mumbai Maharashtra, India TIGI HR SOLUTION Full time

Position Inside Sales ExecutiveExperience 1 yearsRole Overview As a Domestic Inside Sales Executive you will engage high-intent leads across India guide parents through the purchase journey and maximize lifetime value via strategic upselling and cross-selling Based out of our Mumbai HQ Santacruz you ll be part of a high-energy team that drives the company s primary revenue engine Key Responsibilities Lead Engagement Conversion Call WhatsApp and email inbound leads perform needs analysis convert prospects to paying customers for flagship courses Upsell Cross-Sell Recommend advanced programs bundles and learning toys to existing users achieve monthly revenue targetsProduct Mastery Develop deep knowledge of pedagogy outcomes and succes stories to deliver confident consultative pitches Pipeline Management Maintain accurate CRM records track follow-ups deal stages and daily call metrics for clear reportingCustomer Experience Provide empathetic solution-oriented support resolve queries and coordinate with support teams when neededMarket Feedback Loop Share insights with marketing product and activation teams to sharpen campaigns and user journeysMust-Have QualificationsFluent English Hindi clear engaging phone presence - 1-3 years experience in B2C inside sales telesales or customer success EdTech or digital products preferred - Proven record of hitting monthly revenue conversion targets - Comfortable with a 6-day work week rolling saturday or sunday off timing 10am -7 pm - Proficient with CRMs spreadsheets and virtual meeting tools - High empathy consultative mindset and strong objection-handling skills ref updazz com

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