Urgent IT Support Engineer

2 weeks ago


Greater Delhi Area, India Iskraemeco (by Kaynes) Full time
Job Description

The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.

Primary Responsibilities

- Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitor and maintain IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via IT helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot network connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.

Mandatory Skills Required

- 1–3 years of IT support/infrastructure experience.
- Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
- Strong understanding of networking (LAN/WAN, DNS, DHCP).
- Good analytical, troubleshooting, and customer service skills.

Personal Attributes

Smart Work, Customer Focus, Time management
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