IT Support Engineer

5 days ago

Greater Kolkata Area, India Iskraemeco (by Kaynes) Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Description

The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.

Primary Responsibilities

  • Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
  • Monitor and maintain IT infrastructure (servers, storage, networks).
  • Handle user requests and incidents via IT helpdesk/ticketing system.
  • Administer user accounts, email systems, and security groups in Active Directory/Office 365.
  • Troubleshoot network connectivity and system access issues.
  • Assist in IT projects (cloud migration, system upgrades, security enhancements).
  • Collaborate with vendors and external providers for IT services and escalations.

Mandatory Skills Required

  • 1–3 years of IT support/infrastructure experience.
  • Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
  • Strong understanding of networking (LAN/WAN, DNS, DHCP).
  • Good analytical, troubleshooting, and customer service skills.

Personal Attributes

Smart Work, Customer Focus, Time management

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