Technical Support Engineer

3 days ago


Greater Kolkata Area, India Security Engineers Pvt. Ltd. (SEPLE) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title
: Technical Support Engineer

Location:
Chetla, Kolkata

Job Type
: Full-Time

Job Summary
The Technical Support Engineer is responsible for providing first-line technical support over the phone. The role involves addressing technical and non-technical issues, troubleshooting user queries and ensuring timely resolutions. This role demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment.

Requirements
Key Responsibilities:
Answer inbound calls from users seeking technical support or assistance with service-related issues.

Provide effective, clear, and professional communication

Manage multiple calls simultaneously and maintain a high level of service quality.

Provide step-by-step guidance to users on troubleshooting methods

Educational Qualification
ITI/Diploma/B.Tech in Electronics/Electrical

A bachelor's degree in Computer Science, or a related field (BCA)

Benefits
PF, ESIC, Flexible timing



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