Technical Support Engineer

2 days ago

Greater Noida, Uttar Pradesh, India R Systems International Full time

Job Title - Technical Support Engineer (WFO)

Job Description :-

We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction.

  • 2+ years technical or technical support experience, or equivalent
  • Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
  • Confidence and strong interest in problem solving
  • Strong customer presence with a passion for solving complex technical problems
  • A firm grasp of and experience using & supporting others use of cloud applications
  • Desire and aptitude to quickly ramp up on new technologies, languages, and frameworks
  • Conceptual understanding of a RESTful service
  • Willingness to engage on complex matters
  • Comfortable working in ambiguous situations with little to no direction
  • Flexibility in your working hours as this position will require work outside of standard business hours
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to work independently or collaboratively in a fast-paced and dynamic environment
  • Working knowledge of assigned feature strongly preferred Content Experience Pod Specific
  • General understanding with RESTful APIs and ability to understand, evaluate and discuss technical integration scenarios and architectural concepts
  • General understanding with HTML, CSS, and one or more programming languages (Javascript, Python, Ruby, Java, C#, etc .)

Requirement :-

Experience with US project: Min 2 to 4years

Excellent communication skills

Open for Night Shifts

Interview Mode :- Virtual

Perks :-

  1. Both side Cab

  2. PF Deduction

  3. Gratuity

  4. Mediclaim

Interested candidates can share resume on or you can contact on

Regards,

Bhawana

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