Technical Support Engineer

1 day ago


Kolkata, India SEPLE Full time

Job Description Job Title : Technical Support Engineer Location: Chetla, Kolkata Job Type : Full-Time Job Summary: The Technical Support Engineer is responsible for providing first-line technical support over the phone. The role involves addressing technical and non-technical issues, troubleshooting user queries and ensuring timely resolutions. This role demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment. Requirements Key Responsibilities: Answer inbound calls from users seeking technical support or assistance with service-related issues. Provide effective, clear, and professional communication Manage multiple calls simultaneously and maintain a high level of service quality. Provide step-by-step guidance to users on troubleshooting methods Educational Qualification : ITI/Diploma/B.Tech in Electronics/Electrical   A bachelor’s degree in Computer Science, or a related field (BCA) Benefits PF, ESIC, Flexible timing Requirements Key Responsibilities: Answer inbound calls from users seeking technical support or assistance with service-related issues. Provide effective, clear, and professional communication Manage multiple calls simultaneously and maintain a high level of service quality. Provide step-by-step guidance to users on troubleshooting methods Educational Qualification: ITI/Diploma/B.Tech in Electronics/Electrical A bachelor’s degree in Computer Science, or a related field (BCA)



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