Technical Support Engineer

3 days ago

Kolkata, West Bengal, India Ginesys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Collaborate with cross-functional teams to understand application requirements and business objectives for maintenance projects.
  • Analyze and troubleshoot issues in existing ERP applications, ensuring timely resolution of bugs and performance bottlenecks.
  • Work closely with the testing team to identify and address software defects.
  • Provide technical assistance and support to end-users, resolving functional and technical queries related to ERP modules.
  • Monitor application performance, system logs, and scheduled jobs to ensure high availability and reliability.
  • Document issue resolutions, root causes, and technical procedures to enhance the support knowledge base.
  • Coordinate with development teams for code fixes, enhancements, and deployment activities.
  • Participate in release validation, patch updates, and version upgrades to ensure smooth rollout with minimal downtime.

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