Technical Support Engineer

2 days ago


Kolkata West Bengal, India SEPLE Full time

Job Title Technical Support Engineer Location Chetla Kolkata Job Type Full-Time Job Summary The Technical Support Engineer is responsible for providing first-line technical support over the phone The role involves addressing technical and non-technical issues troubleshooting user queries and ensuring timely resolutions This role demands excellent communication problem-solving skills and the ability to work in a fast-paced environment Requirements Key Responsibilities Answer inbound calls from users seeking technical support or assistance with service-related issues Provide effective clear and professional communication Manage multiple calls simultaneously and maintain a high level of service quality Provide step-by-step guidance to users on troubleshooting methods Educational Qualification ITI Diploma B Tech in Electronics Electrical A bachelor s degree in Computer Science or a related field BCA Benefits PF ESIC Flexible timing



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