Technical Support Engineer

4 days ago

Greater Ahmedabad Area, India Weplacedyou Full time ₹ 30,00,000 - ₹ 90,00,000 per year

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Hindi & English fluently

Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On-site | Ahmedabad, Gujarat

Key Responsibilities/Requirements:

  • Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
  • Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
  • Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
  • Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
  • Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
  • Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
  • Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
  • Educational Preference: Bachelor's degree in Computer Science, Information Technology, or a related field.

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