Application Support Engineer

2 weeks ago


Greater Bengaluru Area, India TalentON Technology Services Full time US$ 90,000 - US$ 1,20,000 per year

Job Duties and Responsibilities

● Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions

● Proactive issue identification and resolution

● Own the production environment, monitoring availability and ensuring a holistic system health, handling application deployments

● Triage and Remediate production systems

● Resolve issues within the SLA

● Achieve 90% automation and reduce manual intervention

● Be the primary operational support engineer for multiple large, distributed, critical software applications.

Skills, Experience, and Requirements

● Engineering degree with 5+ years of experience in Application Support and Automation

● Strong understanding of modern monitoring and logging technologies , CloudWatch, DynaTrace, etc.)

● Understand microservice architecture

● Experience in Unix, Shell scripting/Python/Java, SQL, AWS, etc

● Experience in troubleshooting complex applications as well as environmental issues.


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