Customer Experience Associate

3 weeks ago

Mumbai Maharashtra, India Maersk Full time

Position SummaryThis position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office Deliver according to the financial and operational targets defined by some of the global customers of Maersk Job Responsibilities Build strong and lasting relationship with the with all stakeholders within the customers organisation Ensure all customer issues and queries are attended to on priority with minimal escalations Establish relationship-based customer service delivery Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business Conversion of the customer demand forecast into capacity plan at a plant level Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation Collaborating with the customer their plants as well as other 3PLs CHAs transport operators carriers to ensure seamless logistics planning Coordination of Exports and Import processes across transport models - Ocean Air LCL - from cargo readiness booking to BL release stage Coordination of material container pick up with the transport provider CHA for customs clearance etc Coordinate with the in-plant teams packaging MHE to ensure packaging is export-worthy as well as MHE is are available on time to ensure loading of product into container outbound vehicle Preparation of export-related documents such as CI PL SI BL as well as document pouches and pre-alerts to destinations Obtain exceptional cost approvals from the plant team as may be needed Maintain DSRs other reports Education Bachelor s degree or equivalent in business or related field Experience SCM background with proper understanding of international supply chains Minimum 5 years of work Experience from operational roles in Logistic industry Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing

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