Customer Experience Associate

4 days ago

Ghansoli Navi Mumbai Maharashtra, India Austral International Co. Full time

Position: Customer Experience Associate

Level: Executive/Sr. Executive/Asst. Manager/Dy. Manager

Department: Marketing

Location: Corporate Office - Mumbai Reporting Structure: Regional Head/CMO

Performance Drivers:

  • To ensure customer satisfaction by proactively providing all the support with a customer-centric approach

  • Assisting and effectively coordinating with Regional/CMO/marketing team

  • Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions

  • Organizing and updating Regional/CMO, Marketing team, customers and agents by proactively coordinating with all the departments

  • Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication

  • Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures

  • Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses

  • Attending online and face-to-face meetings with customers and travel whenever required
    • Adhering to company's policies, procedures with a high work ethic Prerequisites:

  • MBA/Bachelor's degree in Pharma/Chemistry/Science/Commerce and with one or three years of organizational experience
    • Excellent communication and interpersonal skills.

  • Strong organizational, planning and execution skills.

  • Proficiency in MS Word, Excel, Presentation Preferred Attributes:

  • Working knowledge of CRM platforms
    • Experience of working in a Pharma organization as a Sales/Customer Support professional

  • Familiarity with market intelligence platforms and market research techniques

Job Types: Full-time, Permanent

Pay: ₹300, ₹600,000.00 per year

Work Location: In person

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