(Only 24h Left) Quality Analyst || International BPO
15 hours ago
Job Description Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process. If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply This role offers a competitive salary, cab facility, and excellent growth opportunities in a fast-paced setting. Key Responsibilities - Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures. - Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience. - Collaborate effectively with team members and other stakeholders to identify training needs and process improvements. - Utilize 7 QC tools to analyze data, identify trends, and pinpoint root causes of quality deviations. - Maintain accurate quality records and prepare comprehensive reports on team performance. - Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule. What We're Looking For - Experience: - 1+ years as a Quality Analyst in International Voice (Mandatory). - Must have worked with 7 QC Tools. - 1 year of documented QA experience with an International BPO (Mandatory). - Communication: Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration. - Flexibility: Willingness to work in rotational shifts and on rotational offs. - Education: Graduate / UG (any stream) eligible. Perks & Benefits - Competitive salary ranging from 3 LPA to 6 LPA, based on your experience and performance. - Cab facility for convenient commuting. - Opportunity to work in a fast-paced, international work environment. - Excellent career growth and upskilling opportunities. Interested in Joining Call HR Ankita at +91 8840819455 or email your resume to [Confidential Information].
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Pune, India Hiresquad Full timeJob Description Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process. If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment. What We're Looking For -...
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Kolkata, West Bengal, India Creative Indians Full time ₹ 12,00,000 - ₹ 36,00,000 per yearMust be a Quality Manager in current role from International BPO.Only Female Candidates can apply Handled a team of Quality Team Leaders/ Quality Analyst'sFluency in EnglishUS ShiftsCall send CV
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bpo quality analyst
1 week ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time ₹ 2,40,000 - ₹ 2,64,000 per yearWE ARE HIRING FOR BPO QUALITY ANALYST WORK FROM OFFICE SALT LAKE SECTOR 5 KOLKATAMUST HAVE BPO QUALITY ANALYST EXPERIENCE FOR 1 YEAR FOR THE SAME ON PAPERSMUST KNOWN 7 QC TOOLSMUST HAVE GOOD KNOWLEDGE OF QUALITY ANALYSTMUST BE FROM KOLKATA CANDIDATES NEED IMMEDIATE JOINERSSHARE YOUR CV TO HR NAMITA Job Type: PermanentPay: ₹20, ₹22,000.00 per...
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Bpo Quality Analyst
2 weeks ago
Bengaluru, Karnataka, India Recruit Value Full time ₹ 15,00,000 - ₹ 28,00,000 per yearBpo quality analystAnyone can applyWith a language knownHindi, Marathi, Assamese, Bengali, English oriyaWith and without experience, both will workCustomer support experience Will also work Bpo Quality Experience will also work
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[3 Days Left] Quality Analyst || International BPO
15 hours ago
Bengaluru, Pune, Mumbai, India Hiresquad Full timeJob Description Hiresquad Resources is looking for a detail-oriented Quality Analyst for an International BPO. If you have a keen eye for detail, strong communication skills, and are passionate about driving quality in customer interactions, you'll play a crucial role in enhancing our client's service delivery. Role & Responsibilities - Monitor & Evaluate...
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Only 24h Left: Customer Service Representative
3 weeks ago
Pune, India Mphasis Full timeJob Description Job Title : Tr Customer Support Officer - BPO Work Location :Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office) Shift time : M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift ) Two ways cabs available uptill 40 kms (Complete Night shifts only) Responsibilities Mphasis...
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Pune, Maharashtra, India Creative Indians Full time ₹ 6,00,000 - ₹ 18,00,000 per yearMust have Min 1+yrs exp as a Quality Manager from International process BPO.Handled a team of Quality Team Leaders/ Quality Analyst'sFluency in EnglishUS ShiftsCall send CV
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Bengaluru, Karnataka, India Creative Indians Full time ₹ 4,00,000 - ₹ 12,00,000 per yearMust have Min 1+yrs exp as a Quality Analyst/ Process Trainer only from International Voice process BPO.Must know QC Metrics/ TNA TNI Training MetricsUS ShiftsNeed Immediate JoinersFluent EnglishCall send CV
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Quality Analyst
1 day ago
Kolkata, West Bengal, India FastInfo Full time ₹ 2,16,000 - ₹ 2,40,000 per yearWe're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...
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[Urgent Search] Trainer
4 days ago
Kolkata, Cochin / Kochi / Ernakulam, India Titanium Consulting Full timeJob Description Responsibilities: - Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes. - Conduct training sessions to improve process knowledge, communication, and customer handling skills. - Provide feedback and coaching to agents based on quality assessments and performance reviews. - Develop and...
