(Only 24h Left) Quality Analyst || International BPO

3 weeks ago


Kolkata Bengaluru Pune, India Hiresquad Full time

Job Description Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process. If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply This role offers a competitive salary, cab facility, and excellent growth opportunities in a fast-paced setting. Key Responsibilities - Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures. - Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience. - Collaborate effectively with team members and other stakeholders to identify training needs and process improvements. - Utilize 7 QC tools to analyze data, identify trends, and pinpoint root causes of quality deviations. - Maintain accurate quality records and prepare comprehensive reports on team performance. - Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule. What We're Looking For - Experience: - 1+ years as a Quality Analyst in International Voice (Mandatory). - Must have worked with 7 QC Tools. - 1 year of documented QA experience with an International BPO (Mandatory). - Communication: Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration. - Flexibility: Willingness to work in rotational shifts and on rotational offs. - Education: Graduate / UG (any stream) eligible. Perks & Benefits - Competitive salary ranging from 3 LPA to 6 LPA, based on your experience and performance. - Cab facility for convenient commuting. - Opportunity to work in a fast-paced, international work environment. - Excellent career growth and upskilling opportunities. Interested in Joining Call HR Ankita at +91 8840819455 or email your resume to [Confidential Information].



  • Pune, India Hiresquad Full time

    Job Description Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process. If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment. What We're Looking For -...

  • bpo quality analyst

    1 week ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time ₹ 2,40,000 - ₹ 2,64,000 per year

    WE ARE HIRING FOR BPO QUALITY ANALYST WORK FROM OFFICE SALT LAKE SECTOR 5 KOLKATAMUST HAVE BPO QUALITY ANALYST EXPERIENCE FOR 1 YEAR FOR THE SAME ON PAPERSMUST KNOWN 7 QC TOOLSMUST HAVE GOOD KNOWLEDGE OF QUALITY ANALYSTMUST BE FROM KOLKATA CANDIDATES NEED IMMEDIATE JOINERSSHARE YOUR CV TO HR NAMITA Job Type: PermanentPay: ₹20, ₹22,000.00 per...


  • Bengaluru, Pune, Mumbai, India Hiresquad Full time

    Job Description Hiresquad Resources is looking for a detail-oriented Quality Analyst for an International BPO. If you have a keen eye for detail, strong communication skills, and are passionate about driving quality in customer interactions, you'll play a crucial role in enhancing our client's service delivery. Role & Responsibilities - Monitor & Evaluate...

  • Quality Analyst

    1 day ago


    Kolkata, West Bengal, India FastInfo Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...


  • Kolkata, Cochin / Kochi / Ernakulam, India Titanium Consulting Full time

    Job Description Responsibilities: - Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes. - Conduct training sessions to improve process knowledge, communication, and customer handling skills. - Provide feedback and coaching to agents based on quality assessments and performance reviews. - Develop and...


  • Pune, India Left Right Mind Full time

    **About**: Left Right Mind was conceived from the realization that we as humans embody the intersection of logic & intuition. This intersection creates infinite possibilities which can, in turn, create chaos. Our sense of purpose and joy comes from distilling clarity from this chaos - much the same way our left and right brains collaboratively bring the...


  • Pune, Maharashtra, India Left Right Mind Full time

    We are looking for a Quality Assurance (QA) associate - Automation to develop and execute automated test solutions to ensure product quality. QA Associate responsibilities include designing and implementing tests, debugging and defining corrective actions. You will be looking after creating detailed, comprehensive and well-structured test plans and test...


  • kolkata, India FastInfo Full time

    HIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...


  • Kolkata, West Bengal, India Cogenthub Full time

    We are looking for a dynamic and experienced Training & Quality AVP - BPO to lead our learning, development, and quality assurance initiatives. The ideal candidate will ensure that all associates are well-trained, consistently meet quality standards, and contribute to superior customer experience.Key Responsibilities: Training:Design, implement, and manage...

  • Quality Analyst

    5 days ago


    Pune, Maharashtra, India Zaptech Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,52,000 per year

    Quality AnalystAbout UsZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Quality Analysts.This role is an excellent opportunity to begin your...