[3 Days Left] Quality Analyst || International BPO
3 weeks ago
Job Description Hiresquad Resources is looking for a detail-oriented Quality Analyst for an International BPO. If you have a keen eye for detail, strong communication skills, and are passionate about driving quality in customer interactions, you'll play a crucial role in enhancing our client's service delivery. Role & Responsibilities - Monitor & Evaluate Interactions: Monitor, evaluate, and/or audit a sampling of inbound and/or outbound calls and other contact methods, including chat and email, to ensure quality and adherence to standards. - Productivity & Reporting: Meet departmental productivity requirements (e.g., number of calls monitored per month, number of emails evaluated) and report evaluation results to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners). - Calibration & Consistency: Participate in calibration and call listening sessions with Quality staff, Delivery teams, and clients to ensure consistent scoring and the implementation of best practices. - Internal Audits & Improvements: Participate in internal quality audits (e.g., periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality, and recommend necessary changes. - Knowledge Base & Support: Maintain a strong program knowledge base, including a basic understanding of client products, services, and/or program strategies. - Collaboration & Engagement: Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Complete phone time to stay current on programs (as applicable). - Documentation & Reporting: Contribute to maintaining forms and legends documents. Support management by focusing on reviewing key drivers, metrics, and operational processes (including Training) that contribute to Balanced Scorecards and count profitability goals. Preferred Candidate Profile - Attention to Detail: Possess strong attention to detail. - Proactive & Resilient: A self-starter with a sense of urgency who works well under pressure. - Multitasking & Timelines: Demonstrated ability to multi-task effectively and meet deliverable timelines. - Technical Proficiency: Proficient in Microsoft Office. - Communication: Strong communication skills, both written and verbal. - Qualification: Graduation in any discipline. Interested Reach out to: Rose at 9873538143 (or WhatsApp at 8595800635) or email your resume to [Confidential Information].
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Kolkata, Bengaluru, Pune, India Hiresquad Full timeJob Description Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process. If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply! This role offers a competitive salary, cab facility, and...
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Pune, India Hiresquad Full timeJob Description Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process. If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment. What We're Looking For -...
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Bengaluru, India Hiresquad Full timeJob Description Hiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process, ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of...
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Quality Assurance Associate
5 days ago
Pune, Maharashtra, India Left Right Mind Full timeWe are looking for a Quality Assurance (QA) associate - Automation to develop and execute automated test solutions to ensure product quality. QA Associate responsibilities include designing and implementing tests, debugging and defining corrective actions. You will be looking after creating detailed, comprehensive and well-structured test plans and test...
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Quality Assurance Associate
2 weeks ago
Pune, India Left Right Mind Full time**About**: Left Right Mind was conceived from the realization that we as humans embody the intersection of logic & intuition. This intersection creates infinite possibilities which can, in turn, create chaos. Our sense of purpose and joy comes from distilling clarity from this chaos - much the same way our left and right brains collaboratively bring the...
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Quality Analyst
5 days ago
Pune, Maharashtra, India Zaptech Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,52,000 per yearQuality AnalystAbout UsZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Quality Analysts.This role is an excellent opportunity to begin your...
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Navi Mumbai, India Seven Consultancy Full timeJOB DETAILS Role & Responsibility: Call audit as per category of loan officers/advisors. Sharing feedback of call monitoring observations. Individual feedback on dispositions. Send calibration calls to respective LMS managers. Ident FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach× Quality...
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Navi Mumbai, India Seven Consultancy Full timeJOB DETAILS Role & Responsibility: Call audit as per category of loan officers/advisors. Sharing feedback of call monitoring observations. Individual feedback on dispositions. Send calibration calls to respective LMS managers. Ident FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach× Quality...
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Quality Analysis
5 days ago
Pune, India 2COMs Full timeOpening for Quality Analyst ( Voice & Chat) International/Banking Process - Reputed BPO- Chennai Location: Chennai Job Role: Quality Analyst ( Voice & Chat) Experience - 2+ years ( 1 Years as QA in Voice Operations) CTC- 6 L Educational Qualification - Any Graduate Shift - Flexible Notice period - Immediate/30 Days Preferably **Job...
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Quality Analysis Bpo
2 weeks ago
Powai, Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeCore Areas: Managing Customer Service Quality planning, quality assurance, quality control and quality improvement Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 8-10+ Quality Analyst. Designation & Role: Quality Manager Team Coach - Quality is a professional who is incharge of guiding,...
