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Quality Analysis Bpo

2 weeks ago

Powai Mumbai Maharashtra, India NARITH BUSSINES SERVICE Full time

Core Areas: Managing Customer Service Quality planning, quality assurance, quality control and quality

improvement

Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large

teams of approx. 8-10+ Quality Analyst.

Designation & Role: Quality Manager

Team Coach - Quality is a professional who is incharge of guiding, monitoring the customer associates team.

He/she will play a crucial role in motivating their teammates as well as inspiring positive communication within

them so that they can work together and achieve common goals. They will have to serve as Mentor and give

appropriate feedbacks b by setting quality standards, assessing team’s performance, and implementing

improvements to customer service processes.

Roles and Responsibilities
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking

**Requirements**:
1. Proven work experience as a Team Coach - Quality or similar role

2. Excellent interpersonal and intrapersonal skills.

3. In-depth knowledge of performance metrics, quality standards and practices

4. Must posses Organizational and time management skills

5. Must be willing to dedicate time to the growth and streamlining of the Quality process for the

company.

6. Ability to manage, supervise and motivate team members by providing effective guidance.

7. Familiar with business and industry practices and should be obsessed with Quality management in

customer experience

8. Degree in Business, Quality Management or related field is preferred

9. Ready to work from offic

Mob: 8369658421

**Job Types**: Full-time, Permanent

Pay: ₹33,000.00 - ₹41,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality Analysis BPO: 3 years (preferred)
- Quality assurance BPO: 3 years (preferred)

**Language**:

- Excellent English (required)

Work Location: In person

**Speak with the employer**
+91 8369658421