[Apply Now] Assistant Manager

23 hours ago


Mumbai Maharashtra, India Crescendo Global Full time

Assistant Manager - Quality - US Process - 5 Years - Mumbai Location - Mumbai US Night Shift An exciting opportunity for a detail-oriented professional with expertise in Quality Management for BPM BPO processes If you have strong experience in US processes people management SLA KRI compliance and continuous improvement this role is ideal to accelerate your leadership journey Your Future Employer - A leading BPM organization delivering business excellence across global operations with strong expertise in US Healthcare and other domains Responsibilities - Lead day-to-day operations of the quality team to achieve and exceed SLAs and quality standards Monitor performance coach and guide team members to meet exceed KRIs Manage attrition absenteeism and workforce planning effectively Identify training needs design and coordinate learning programs Prepare and deliver performance dashboards and reports to stakeholders Handle client escalations with accurate Root Cause Analysis RCA and corrective actions Ensure compliance with all internal and external quality requirements Drive operational improvements and process efficiency initiatives Foster a culture of accountability high performance and continuous improvement Requirements - Graduate in any discipline Master s preferred 5-7 years of overall work experience with at least 2-3 years in Quality Operations in a BPM BPO setup US Healthcare US process preferred Strong knowledge of quality frameworks RCA methodologies and performance management Excellent communication and stakeholder management skills Proven people management expertise with attrition and training handling Proficiency in MS Excel dashboards and reporting Flexibility to work in US Night Shifts What is in it for you - Opportunity to lead quality in a US process environment Direct client interaction and exposure to business excellence practices Competitive salary with performance-based incentives Career advancement in a global BPM setup Reach us If you think this role is aligned with your career kindly write me an email along with your updated CV on vasu joshi crescendogroup in for a confidential discussion on the role Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience Crescendo Global does not discriminate on the basis of race religion colour origin gender sexual orientation age marital status veteran status or disability status Note We receive a lot of applications daily so it may not be possible to respond to each applicant If you don t hear back within 1 week please assume your profile has not been shortlisted Your patience is highly appreciated Scam Alert Scammers may misuse Crescendo Global s name for fake job offers We never ask for money purchases or system upgrades Verify all opportunities at and report fraud immediately Stay alert Profile Keywords - Crescendo Global Jobs in Mumbai Assistant Manager Quality Jobs US Process Jobs BPM Jobs BPO Jobs US Healthcare Quality Jobs Quality Analyst Jobs Team Leader Quality Jobs Root Cause Analysis Jobs Business Excellence Jobs



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