Quality analyst-BPO

Hiring Quality Analyst – International Process (Night Shift) at Brocus IT Solutions, Sanpada (WFO). Audit calls, improve quality & ensure process compliance. Excellent English, intl. BPO exp preferred. 5 days, night shift, incentives & bonuses.

Core Areas: Managing Customer Service Quality planning, quality assurance, quality control and quality improvement Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 8-10+ Quality Analyst. Designation & Role: Quality Manager Team Coach - Quality is a professional who is incharge of guiding,...

Urgent Hiring for Quality Analysis international BPO (QA)For INTERNATIONAL BPO CUSTOMER SERVICE PROCESSMust have experience in US Intentional PROCESSJob role : Monitoring calls and giving feedback to candidatesAnd other activities of QA needs to be done**Excellent communication skills in English Required**CALL HR: Job Type: Full-timePay: ₹30, ₹50,000.00...

The service industries have grown massively in the last two decades along with manufacturing industries. Any business can survive only when a customer comes back. Hence customer service has become key for any business to succeed, whether the business has their owned customer service or outsourced. This has resulted in growth for BPO/Call Center in countries...

Hello,Hiring for reputed Banking Inhouse project for Navi Mumbai.Designation : Quality Analyst.Shift : Day Shift6 Days workingQualification : Graduation MandatoryExcellent English is mandatoryMandatory to have BPO Exp in Voice process.Should be Quality Analyst on paper for minimum 1 year.Salary : Upto 30KInterviews will be only Face to face.Interested...

Hello,Hiring for a Quality Analyst for a Reputed BPO in Mumbai.Looking for 75 QA positions to fill.Looking only at the Domestic process.Mandatory to have experience in QA on paper with 1+ years is mandatory.Mandatory to have exp in either Collection / Banking / BFSI Domestic clients.Day Shift, 6 Days working, Rotational week off.Interested candidates, please...

Designation: Call Quality Analyst-(BPO Call Center) Language : Marathi /Hindi Location : Koperkhairane , Navi Mumbai Salary-upto 28,000 Role and Key Responsibilities: * Conduct Quality audits on Calls and share feedback with agents. * Conduct compliance and Quality checks and ensure timely reporting. * Drive continuous improvement - make recommendations and...

JOB DETAILS Role & Responsibility:  Call audit as per category of loan officers/advisors.  Sharing feedback of call monitoring observations.  Individual feedback on dispositions.  Send calibration calls to respective LMS managers.  Ident FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach× Quality...

Urgent Opening for a Quality Analyst at Leading BPO Company in Mahape Role: Full-time Quality Analyst Location: Mahape, Navi Mumbai Role Description: As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You'll also be responsible for mentoring and...

Job Title: Quality Analyst Collections (BPO)Location: [Rabale.]Experience Required:Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory)Prior experience in collections process is requiredRoles & Responsibilities:Perform RAG analysis and identify improvement areasConduct BQM (Business Quality Monitoring) and deliver detailed feedback to...