Quality analyst-BPO

Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Urgent Hiring for Quality Analysis international BPO (QA)For INTERNATIONAL BPO CUSTOMER SERVICE PROCESSMust have experience in US Intentional PROCESSJob role : Monitoring calls and giving feedback to candidatesAnd other activities of QA needs to be done**Excellent communication skills in English Required**CALL HR: Job Type: Full-timePay: ₹30, ₹50,000.00...

Hello,Hiring for reputed Banking Inhouse project for Navi Mumbai.Designation : Quality Analyst.Shift : Day Shift6 Days workingQualification : Graduation MandatoryExcellent English is mandatoryMandatory to have BPO Exp in Voice process.Should be Quality Analyst on paper for minimum 1 year.Salary : Upto 30KInterviews will be only Face to face.Interested...

JOB DETAILS Role & Responsibility:  Call audit as per category of loan officers/advisors.  Sharing feedback of call monitoring observations.  Individual feedback on dispositions.  Send calibration calls to respective LMS managers.  Ident FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach× Quality...

We are hiring a **Quality Analyst (QA)** to join our team for an international blended UK process. The QA will be responsible for monitoring customer interactions, providing feedback to agents and ensuring high service quality and compliance. **Key Responsibilities**: - Provide feedback and coaching to improve agent performance - Maintain QA reports and...

Role SummaryWe are looking for a skilled and dynamic Quality Analyst & Trainer to monitor, evaluate, and enhance theperformance of our Telecaller team. The role requires expertise in call quality analysis, voice modulation, conversation tracking, and appointment booking/closing techniques. The ideal candidate will be responsible for training telecallers,...

The Technical Quality Analyst is responsible for monitoring, evaluating, and improving the quality of technical support or customer service provided by agents in a BPO environment. This role involves assessing technical interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall...

Company DescriptionNextus Global Services is a leading BPO provider that specializes in delivering B2B and B2C solutions. We enhance operational efficiency through tailored services such as data management and customer support for businesses. For consumers, we provide exceptional multichannel experiences that foster brand loyalty. By combining advanced...