Urgent Job Openings For Quality Analyst

1 week ago


Mumbai Suburban Navi Mumbai, India Conneqt Full time ₹ 3,50,000 - ₹ 8,00,000 per year

Job Title: Quality Analyst Collections (BPO)

Location: [Rabale.]

Experience Required:

  • Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory)
  • Prior experience in collections process is required

Roles & Responsibilities:

  • Perform RAG analysis and identify improvement areas
  • Conduct BQM (Business Quality Monitoring) and deliver detailed feedback to agents
  • Prepare and maintain QA reports and dashboards
  • Use QC tools effectively to drive process improvements

Key Skills Required:

  • Call auditing and feedback delivery
  • Strong documentation and reporting skills

Qualifications:

  • Graduate in any discipline
  • Minimum 1 year of Quality Analyst experience in a BPO (on paper)
  • Experience in collections domain is mandatory

How to Apply:

Interested candidates may apply directly through Naukri or send their updated resume to [] & contact



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