Urgent Job Openings For Quality Analyst
1 week ago
Job Title: Quality Analyst Collections (BPO)
Location: [Rabale.]
Experience Required:
- Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory)
- Prior experience in collections process is required
Roles & Responsibilities:
- Perform RAG analysis and identify improvement areas
- Conduct BQM (Business Quality Monitoring) and deliver detailed feedback to agents
- Prepare and maintain QA reports and dashboards
- Use QC tools effectively to drive process improvements
Key Skills Required:
- Call auditing and feedback delivery
- Strong documentation and reporting skills
Qualifications:
- Graduate in any discipline
- Minimum 1 year of Quality Analyst experience in a BPO (on paper)
- Experience in collections domain is mandatory
How to Apply:
Interested candidates may apply directly through Naukri or send their updated resume to [] & contact
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