Quality Analysis
5 days ago
Opening for Quality Analyst ( Voice & Chat) International/Banking Process
- Reputed BPO- Chennai
Location: Chennai
Job Role: Quality Analyst ( Voice & Chat)
Experience
- 2+ years ( 1 Years as QA in Voice Operations)
CTC- 6 L
Educational Qualification - Any Graduate
Shift
- Flexible
Notice period
- Immediate/30 Days Preferably
**Job Description**:
**Job Description**:
- Audit the number of cases as mandated by the client and track performance
- Review calls/completed cases for adherence to internal/regulatory guidelines
- Record feedback on Agents & his/her areas of improvements
- Bring in necessary changes to the process and constant updating of core process
- Attend calibrations sessions both internal and with the clients
**Skills-**
- Good communication skills - Attention to details
- Computer Savvy - MS office & Internet
- Good comprehension skills
- Willingness to work in shifts
- Analytical Thinking & skills
- Knowledge of sampling methodology
- Knowledge of QC tools
**Job Information**:
Salary
**300000 - 700000**
***
Work Experience
**Experienced**
***
City
**Pune City**
***
State/Province
**Maharashtra**
***
Country
**India**
***
Industry
**BPO**
***
Zip/Postal Code
**411001
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