Quality Analyst || Voice Process || International BPO

3 weeks ago

Pune, India Hiresquad Full time

Job Description Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process. If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment. What We're Looking For - Experience: - Must have experience as a Quality Analyst in International Voice. - Must have worked in an International Voice process. - Overall 3+ years in BPO/Contact Center domain is a must. - Education: Only Graduates can apply. - Communication:Excellent Communication Skills are essential. - Flexibility: Willingness to work in Rotational Shifts. Key Responsibilities (Implied from the role) - Monitor and evaluate customer interactions (primarily voice calls) to ensure adherence to quality standards and operational procedures. - Provide constructive feedback to agents to improve performance and enhance customer experience. - Identify trends and areas for improvement in agent performance and process adherence. - Collaborate with training and operations teams to implement quality improvement initiatives. - Maintain accurate records of quality evaluations and provide reports as needed. Perks & Benefits - Opportunity to work in a fast-paced, international work environment. Interested candidates can share their resume with HR Ankita at [Confidential Information] or call 8840819455.

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