bpo quality analyst

Hi Team,PrimaOmega Marketing Pvt LTD is hiring UK Telecom Quality Analyst. Find the JD in below-Core responsibilities· Monitoring and Auditing: Regularly review customer interactions (calls, chats, emails) to assess service quality, accuracy, and compliance with scripts and policies.· Performance Analysis: Analyze call and performance data to identify...

Core responsibilitiesMonitoring and Auditing: Regularly review customer interactions (calls, chats, emails) to assess service quality, accuracy, and compliance with scripts and policies.Performance Analysis: Analyze call and performance data to identify trends, patterns, and areas for improvement.Agent Feedback and Coaching: Provide one-on-one feedback to...

HIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...

Job Description Responsibilities: - Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes. - Conduct training sessions to improve process knowledge, communication, and customer handling skills. - Provide feedback and coaching to agents based on quality assessments and performance reviews. - Develop and...

Job Description Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process. If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply! This role offers a competitive salary, cab facility, and...

Chat, Calls, Mails & Social Media Auditor – Support QualityLocation: Kolkata / Pune (Work from Office)Department: Customer Experience & QualityTimings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek)Join House of EdTech – Where Precision Meets ImpactAt House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class...

We are looking for a dynamic and experienced Training & Quality AVP - BPO to lead our learning, development, and quality assurance initiatives. The ideal candidate will ensure that all associates are well-trained, consistently meet quality standards, and contribute to superior customer experience.Key Responsibilities: Training:Design, implement, and manage...

Real Time Analyst (RTA),MIS,WFM at Fastinfo! - Location: Kolkata, Salt Lake Sector V - Experience: 1 Year Fastinfo is looking for a detail-oriented and proactive Real Time Analyst to join our workforce management team! If you have strong analytical skills and a passion for optimizing operations in real-time, we want to hear from you! Key Requirements: 1....

Exp : 3+ yrs **Key Responsibilities**: - Responsible for leading, motivating and supervising the team of Quality Analysts - Identify root causes and recommend solutions for improvement - Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Quality and Compliance - Develop Controls to minimize external and...

**B-B E commerce Process** Understand operation procedures & delivers services as per quality our standards Client Communications, Client Management Must have knowledge of Excel and word Have to solve queries Good communication in English, Hindi & Bengali Age - Should be with in 19 to 30 Yrs Location-Salt Lake sec-V (Webel More) Day Shift: 9.00 am to...