bpo quality analyst

Hi Team,PrimaOmega Marketing Pvt LTD is hiring UK Telecom Quality Analyst. Find the JD in below-Core responsibilities· Monitoring and Auditing: Regularly review customer interactions (calls, chats, emails) to assess service quality, accuracy, and compliance with scripts and policies.· Performance Analysis: Analyze call and performance data to identify...

Core responsibilitiesMonitoring and Auditing: Regularly review customer interactions (calls, chats, emails) to assess service quality, accuracy, and compliance with scripts and policies.Performance Analysis: Analyze call and performance data to identify trends, patterns, and areas for improvement.Agent Feedback and Coaching: Provide one-on-one feedback to...

| Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply Accordingly)Communication:Excellent verbal...

Job Title: Quality AnalystLocation: Salt Lake, KolkataCompany: Teleminds Infotech Pvt Ltd..Shift Timings : 5:00am to 2:00pm (Monday to Saturday) Pickup facility will be provided for this shift.2:00pm to 11:00pm (Monday to Saturday) Drop facility will be provided for this shift.We are hiring for a Call Quality Analyst.Freshers are welcome to applyKey...

Domestic BPO We are hiring for B-B E-commerce Process. **Roles and Responsibilities**: - Assesses customers issues and takes appropriate actions to ensure the customers needs are satisfied..Be proactive and take initiatives to explore and learn about the product that we offer - Understand standard operation procedures and delivers services that is...

Job Description Responsibilities: - Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes. - Conduct training sessions to improve process knowledge, communication, and customer handling skills. - Provide feedback and coaching to agents based on quality assessments and performance reviews. - Develop and...

Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...

Only For Bangalore / Kolkata | Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply Accordingly) ...

Only For Bangalore / Kolkata | Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply...

Must be a Quality Manager in current role from International BPO.Only Female Candidates can apply Handled a team of Quality Team Leaders/ Quality Analyst'sFluency in EnglishUS ShiftsCall send CV