Calling Quality Analyst

HIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...

A Call Quality Analyst monitors and evaluates customer service interactions, like calls and chats, to ensure quality and compliance for CENTURY PLYWOOD Telesales Process

We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...

Job Description We are actively seeking a highly analytical and detail-oriented Quality Analyst to join our client's team through Acme Services. This pivotal role is responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and contributing to enhanced performance and customer satisfaction. The ideal...

Job description for Quality AnalystThe Quality Analyst (QA) is responsible for monitoring and evaluating inbound and outbound calls to ensure performance standards, customer experience, and compliance guidelines are met. The QA will provide actionable insights, feedback, and recommendations to agents and team leaders, aiming to improve service quality, agent...

About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title :Team LeadQuality AnalystProcess TrainerQualification :Only Graduates**NOTE: Walk-in interview will be in Kolkata but work location will be Hyderabad / Bangalore**Relevant Experience :Quality Anlayst- 4 + year exp in International customer serviceProcess Trainer- 2+...

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...

Roles and Responsibilities* Conduct call audits to ensure compliance with quality standards and identify areas for improvement.* Monitor calls to provide feedback to agents on their performance and suggest improvements.* Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues.* Collaborate with the team to...

Quality AnalystJob description. If Interested share your resume at recruitment-PURPOSE OF THE POSITIONThe Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes. The QA monitors...

**JOB PROFILE**: **Quality Auditor**: **Department**: Quality **Location**: Kolkata **- Call Auditing and analysis - Reporting to AM/Manager - Performing call monitoring, identifying errors, and best practices on the call. - Documenting call behaviors and giving appropriate feedback to the customer service agents. - Identifying call drivers and reporting to...