Agm - Application Operation [High Salary]

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role M2 Job Level Designation AGM Function Department AO- Product VAS Location Pune Job Purpose To manage Legal centralized application operation for PAN India which includes - Mediation EL Mediation IL along with Law Enforcement Agency RAW CBI POLICE request fulfillment and ensuring VodafoneIdea Ltd Compliance outside organization To manage Do Not Disturb DND Block chain centralized application operation for PAN India to support CS Team for fulfillment and ensuring VodafoneIdea Ltd Compliance outside organization In addition to above application managing and supporting day to day operation that includes - Application Maintenance - as per ITIL governance Incidents Requests Configurations Change Management Capacity High Availability performance Backup Management Access Security Privacy Controls adherence Periodic application support infra upgrades to latest versions Application KPI SLA compliance Tracking Monitoring on availability performance productivity Severity TAT compliance RCA RAD reviews timely CAPA closures etc Application upgrades Consolidation Support to align to latest technology trends Support periodic HA DR drills to ensure business continuity Coordination with IT partners Interface applications teams Infra Development Demand team Support Security Compliance teams on Privacy Vulnerability User Access Management Process audits Publish periodic MIS Management reporting Support all integration projects imparting the application with partner team alignment Tracking Review All CRs Demands being deployed and ensure error-free first time right deployment Ensure uniformity of the application configuration across all circles to deliver similar customer experience PAN India Timely renewal of the operations contracts Certificates to ensure service continuity Periodic review of the operations Processes troubleshooting guides introduce automation for error-free delivery minimum service interruptions Ensure escalation interfacing with Business Users Regulatory Users on a periodic engagement Key Result Areas Accountabilities Ensuring business deliverables as per the agreed and defined SLA for Legal DND applications Ensure the application availability 99 99 through partner Ensure that Service Incident S1 S2 are minimized Ensuring S3 tickets Incidents should remain to an acceptable limit Product configuration to be delivered as per agreed Business TAT Ensuring alert monitoring and its periodical review Core Competencies Knowledge Experience Telecom domain knowledge with more than 5 years of experience in the relevant field Experience in any IT application function in telecom Strong verbal written communication along with good soft skills interpersonal skills networking skills team building and motivational skills Partner management skill and negotiation skill are must Wide exposure in incident problem management analytical ability towards production issues and root cause resolution for smooth Business Delivery Must have technical professional qualifications Graduate Post Graduate in Computer Engineering Application from renowned University with 8-10 years of experience Preferred ITIL foundation certified Preferred PMP Prince2 Agile certified Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership