08/09/2025 Agm - Application Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role AGM Billing Job Level Designation M2 Assistant General Manager Function Department IT DevOps - Information Technology Billing Location Pune - IT HUB - HJW Hinjewadi Job Purpose Subject Matter Expert for the responsible applications Domain - Billing EPC Rating and Billing Development Oversee the development maintenance and delivery of Change Requests CRs and projects impacting applications modules Ensure the effective delivery of business and IT capabilities within the Billing portfolio Quality Assurance Ensure zero-defect delivery and bridge gaps between stakeholders Be accountable for project closure within stipulated time frames Project Execution Manage projects using SDLC methodologies such as One Box Agile Waterfall Kanban Scrum Lean Possess strong knowledge of DevOps release automation tools code review and processes L3 Support Support the resolution of Level 3 L3 production issues to maintain stable and streamlined operations Ensure smooth 24x7 operations of Billing Applications critical to business continuity including incident change and problem management Drive end-to-end service delivery system availability and performance KPIs for assigned core application Coordination and Collaboration Collaborate with cross functional teams multiple partners and vendors to develop integrated project plans for demand delivery timely resolution of application issues and upgrades Drive partners to meet agreed milestones scope and quality standards Define and implement standard operating procedures SOPs Automation Enhancement strategies and proactive monitoring to improvise operational efficiency Support strategic IT initiatives by aligning application performance with evolving business requirements and digital transformation goals Managing and Supporting day to day operation as per ITIL governance norms that includes Incidents Requests Configurations Change Management Capacity High Availability performance Backup Management Access Security Privacy Controls adherence Key Result Areas Accountabilities Technical Liaison Act as a Technical PM to liaise between internal stakeholders and technical teams partners for requirements elicitation feasibility analysis proof of concept POC end-to-end E2E solution design and low-level design reviews to deliver CRs projects for Billing Portfolio applications Solution Review Participate in the review of solution product backlog and LLDs to agree on the best solution based on system capabilities cost technical business roadmap and industry best practices Demand Delivery Manage and deliver small to medium projects using Waterfall Agile methodologies Keep all the stakeholders IT Partners Business aligned on the business objective need and ensure delivery within agreed timelines Effort Review and Estimation Validate and review delivery efforts project plans and development approaches Validate RTVMs approve development build testing approaches coordinate for system integration testing SIT and UAT execution releases and post production sanity Ensure projects meet agreed milestones Adherence to Service management processes namely Incident Problem Change Release L2 L3 Support Analyze review and track L2 L3 incident fixes to ensure resolution within agreed Service Level Agreements SLAs Monitoring all service level operational KPIs - Daily Business trend Technical success Failure trend Handling RCA Root Cause Analysis Responsible for stable operations by ensuring system uptime and availability - Pro-active alarm enhancement develop new structure alarms to prevent application downtime Publishing timely and accurate functional KPIs to Business and IT stakeholders Active engagement in reduction of MTTR of incidents and resolutions with partner teams Ensuring Service Guarantee adherence for critical Business services Core Competencies Knowledge Experience Experience 6-10 years in IT delivery for Telecom Billing applications with a minimum of 5 years in SI and development projects Domain Knowledge Strong understanding of the Telecom domain and hands-on exposure on COTS products for CRM Billing MW and POS systems along with understanding of associated business processes and IT mapping across BSS Technical Skills Proficient in the technologies that are currently prevalent in the Billing DevOps and Application domain Project Experience Experience in leading at least one platform upgrade or transformation project is preferred AIOps Platforms Exposure on AIOps platforms tools such as Dynatrace Splunk Kibana datadog Prometheus etc DevOps and CI CD CT Knowledge of DevOps processes and tools including GitHub Jenkins Docker Kubernetes Ansible etc Test Automation Familiarity with test automation tools and experience driving automation initiatives using JMeter Selenium Java Python Robot Framework etc Cloud Migration Experience with cloud migration projects on AWS Azure GCP is advantageous Stakeholder Management Experience working with multiple vendors and stakeholders with an understanding of diverse processes and approaches Operations management Well versed with ITIL processes and operational concepts like Show must not stop and 5 whys etc Needs to be adept in Release management Pro-activeness Should be able to envisage and drive to closure of improvement items and enforce effective change control Must have technical professional qualifications BE B-tech MCA degree or Management degree in IT Systems Sound knowledge of Agile DevOps frameworks methodology and Tools Sound Knowledge of SDLC Software Development Lifecycle Industry certification like ITIL PRINCE2 CSM PMP Technical degree from Premium institute will be an added advantage Strong communication interpersonal and negotiation skills Competent in Microsoft Project Excel PowerPoint Visio and Word Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership