Gm - Application Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Big Data EDW Ops Lead Job Level Designation GM Band M3 Function Department IT-Application Operations Location Pune Job Purpose Lead the central operations of Cloudera Datalake Platform Enterprise data warehouse Appliance Hadoop IPDR platform services ensuring critical deliveries to Business Users Nodal and law enforcement agencies Accountable to manage and ensure availability of Hadoop Cloudera platform services with timely and accurate delivery of critical KPIs to nodal teams and Business users Oversee Incidents Problems Releases changes Solution Reviews Ensuring uninterrupted service support as well as seamless transition from Build to Operate Spearhead operational excellence initiatives and enforce compliance with IT KPIs to maintain high service availability Drive operational excellence initiatives to ensure compliance to DOT service SLA commitments Demonstrate strong service-oriented approach taking full ownership of service management in multi partner setup Key Result Areas Accountabilities Manage and ensure operational excellence in a cutting-edge portfolio comprising of 4 large Big Data clusters from Hadoop Cloudera IBMs enterprise data warehouse and new age tools HBase Hive Apache Kafka and Spark Thus ensuring high performance and service excellence for our Business functions Nodal Legal teams Ensure adherence to 10 critical IT SLAs while processing 10 trillion CDRs daily leading to 100 Business regulatory and Nodal KPIs and ensuring adherence to high service performance guarantees through a multi partner engagement comprising of Skyvera Kyndryl Cloudera and IBM Manage an IT Budget of 200 Mn and direct Indirect team of approx 75 resources Drive multi partner governance to drive service improvements ensure compliance with service guarantees and communicate service performance to leadership Drive excellence initiatives through automations to bring in operational efficiency and leverage AI ML RPA etc technologies to streamline operations reduce MTTR process improvements and foster cost efficiency and business benefits Good knowledge of service management close coordination with delivery and transformation team to ensure smooth and seamless deployment of new IT applications or updates to existing ones Core Competencies Knowledge Experience Experienced technologist with around 12 years of experience in managing Hadoop and Cloudera Big Data technologies Proven track record of managing production environment including high availability SLAs KPI monitoring performance optimization real-time ingestions and data model management Expertise in driving automation initiatives for incident reduction process optimization high availability through cutting-edge technologies fostering an environment of continuous improvement Proficient in analytical independent thinking with a strong technological background Skilled in managing application operations incident problem management good knowledge of capacity planning and performance management Proficient in service delivery and streamlining processes and technologies eliminating redundancies and optimizing solutions Proficient in fine tuning of Big data cluster technologies to improve performance Exposure to Agile ITIL and DevOps methodologies Good communication and stakeholder management skills to manage partners and business stakeholders alike Must have technical professional qualifications BE MCA MBA or Higher Cloudera Certification in Cloudera Data Platform Hadoop Certification in Hortonworks Data Platform Years of Experience 12 years Industries to look from Telecom Big Data Professionals from BFSI FMCG Network Equipment manufacturers IT Service providers Ideal Organizations to look from TSP IT service providers for TSP viz White Clay IBM Infosys Koenig Sol Aveva Equinix PoleStar Sol Kyndryl Ericson Cisco Direct Reports AGM - IT Application Operations DGM - IT Application Operations Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership