Agm - Active Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Team Lead - Central Product Configuration Job Level Designation M2 AGM DGM - IN VAS Operations CPC Function Department Central Operations Group Active Operations Charging and VAS Operations Central Product Configuration Location Pune Maharashtra Hyderabad Telangana Job Purpose This role is Responsible for Quality Business Product delivery within agreed time Responsible to achieve First Time Right Identify Optimal method to deploy products within TAT Handle Product Configuration team and align team for Business requirement Responsible for closure of charging related customer impacting issues highlight by Business teams within defined TAT This role actively contributes to the Maker-Checker process ensuring compliance and accuracy in configuration activities Applications Intelligent Network IN Digital Recharge System Recharge System Etopup iEOCN Toll Free Services Platforms Kubernetes Cloud Open Shift Linux ORACLE VMware etc Database Oracle TimesTen MySQL etc Install Base 90-95 Mn Subscribers in respective zone Key Result Areas Accountabilities Product Delivery Responsible for respective Zone Product Implementation Strategy finalization along with CPC Head Responsible for Product quality and Go to Market delivery timelines FTR TAT Responsible for achieving 99 99 FTR and 100 SLA on product delivery Support to RA UAT Product Construct discussion with RA and UAT Preparing UAT cases in discussion with RA and UAT team Arranging Support to UAT team post product Go live Obsolete Configuration clean-ups Responsible for cleanups of Obsolete configurations from IN and Etopup system for the respective Zone Complaint Handling Responsible for closure of charging related customer impacting issues Team handling Empowering team members to take ownership and contribute ideas can lead to innovative solutions and a more cohesive workflow CFT Coordination Coordination with Cross Functional Team for any charging related issues Core Competencies Knowledge Experience In depth knowledge of Ericsson IN business product configuration flow tree structure Excellent knowledge of CAMEL TCP Diameter protocols and Gy ESy Gx interfaces Excellent grip over Wireshark packet capture tool Sound knowledge of Prepaid Voice SMS USSD Data charging call flow Timely escalation to OEM for any product related issue Should have strong experience in People management Must have technical professional qualifications B E - Electronics Communication MCA B E - Computer Science Years of Experience 10-12 years of experience Industries to look from Telecom OEM Telecom Operator BSS Charging VAS Ideal Organizations to look from Ericsson Amdocs Nokia Optiva Z Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership