Current jobs related to Agm - Iot Service Operations - Pune - Vodafone Idea

  • Agm - Application Operations

    3 days ago

    Pune, India Vodafone Idea Full time

    Job Req ID: 20316- Location: Pune, IN- Function: Technology/ IOT/Cloud- About: Role AGM Lead Enterprise Application Operations Job Level/ Designation M2 Function / Department Technology/IT Location Pune Job Purpose Key Result Areas/Accountabilities - Ensure timely resolution of issues within the specified TATs as per the severity definitions agreed...

  • Agm - Central Product Configuration

    18 hours ago

    Pune, India Vodafone Idea Full time

    Job Req ID: 25022- Location: Pune, IN- Function: Technology/ IOT/Cloud- About: **Role** Team Lead - Central Product Configuration **Job Level/ Designation M2 / AGM **Function / Department** Central Operations Group / Active Operations / Charging Operations - IN & VAS **Location** Pune, Maharashtra **Job Purpose** **Key Result...

  • Agm - Fiber Iru

    2 weeks ago

    Pune, India Vodafone Idea Full time

    Job Req ID: 37839- Location: Pune, IN- Function: Technology/ IOT/Cloud- About: **Role** Fiber IRU Lead **Job Level/ Designation M2 / AGM **Function / Department** COG / Fiber IRU **Location** Pune **Job Purpose** - Responsible for Pan India IRU Operation function, ensure to deliver Operational KPIs as per organization requirement. - To develop,...

  • Agm - Application Operations

    2 weeks ago

    Pune, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 46627 - Location: Pune, IN - Function: Technology/ IOT/Cloud - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • AGM - NSA Service

    3 weeks ago

    Pune, Maharashtra, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Lead IOT Engineer

    1 week ago

    Pune, India IntraEdge Full time

    We are seeking a highly skilled Lead Software Engineer with deep expertise in AWS IoT backend development to design and deliver scalable, secure, and high-performing IoT solutions. The ideal candidate will have hands-on experience in architecting and implementing AWS IoT solutions, along with the leadership potential to grow into a managerial role.This...

  • Lead IOT Engineer

    7 days ago

    Pune, India IntraEdge Full time

    We are seeking a highly skilled Lead Software Engineer with deep expertise in AWS IoT backend development to design and deliver scalable, secure, and high-performing IoT solutions. The ideal candidate will have hands-on experience in architecting and implementing AWS IoT solutions, along with the leadership potential to grow into a managerial role. This...

  • Lead IOT Engineer

    2 days ago

    Pune, India IntraEdge Full time

    We are seeking a highly skilled Lead Software Engineer with deep expertise in AWS IoT backend development to design and deliver scalable, secure, and high-performing IoT solutions. The ideal candidate will have hands-on experience in architecting and implementing AWS IoT solutions, along with the leadership potential to grow into a managerial role.This role...

  • AGM - NSA Service

    2 days ago

    Pune, Maharashtra, India Vodafoneidea Full time ₹ 1,20,000 - ₹ 2,60,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - NSA Service

    5 days ago

    Pune, India VodafoneZiggo Full time

    Job Req ID: 47897 Location:Pune, IN Function: VIBS About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

Agm - Iot Service Operations

3 weeks ago

Pune, India Vodafone Idea Full time

Job Req ID: 36188- Location: Pune, IN- Function: VIBS- About:
**Role**

Lead - IoT Service Operations

**Job Level/ Designation
M2/AGM

**Function / Department**

Enterprise/Customer Service

**Location**

Pune

**Job Purpose**
- Drive Operation to deliver Customer Experience through strategic planning, continual execution, collaborative and robust engagement with various internal teams.
- Create & Implement operational process flow, identify gaps with existing solution, document functional specifications to maximize customer experience. Process reengineering through automation, digitization and cost optimization.
- Will manage day to day operation of the desk along with SLA performance, reporting numbers and their accuracy
- The role would also involve handling customer and internal escalations, chasing internal and external partners for resolution
- Manage multiple partner sites responsible for operations delivery and work towards improving operational efficiency,
- Identify opportunities for process automation and reduced dependency on manual tasks and improvement on accuracy of data entry
- Drive TNPS Improvements

**Key Result Areas/Accountabilities**

**Operation Management**:Implement and drive Governance and Control to deliver contact Centre KPI targets for the team and LOB. Monitor the Service performance, formulate comprehensive strategy plan to ensure successful delivery on time and within budget. Ability to Handle Incident, Problem and Change management

**Interfaces with Customers/Stakeholders**:Manage customer /stakeholder relationships, their expectations (and define acceptance criteria), and to understand requirements of business and customer to ensure they are translated into technical delivery

**Team Management**:Effectively manage team through robust performance management and keep the team highly motivated to help deliver to the performance targets through strong/consistent employee engagement activities. Mentor, coach and educate all employees on operational policies and procedures.

**Process improvement project**:Redesigning of existing Process and realigning all the Partners to follow the same Guidelines. New Product Onboarding and Service Strategies. Setting up Process and creating SOW and LWI.

**Key performance indicators**:

- Fault Isolation and Resolution
- Maintain FTR and MTTR
- TNPS Improvement.
- Implementation of automation and digitization

**Core Competencies, Knowledge, Experience**
- Telecom industry experience with inclusive awareness of telecom products - IOT / Mobility Needs to clearly understand the IOT world with an expert understanding of stakeholder management, people management, and operations management: 12 Yrs +
- Coordinate with relevant stakeholders to resolve customer complaints
- Managing and streamlining operations
- Attitude towards meeting customer first agenda
- Problem Solver
- Reporting and Analysis of Data

**Must have technical / professional qualifications**
- Qualifications: BE/BTECH(ENTC/IT/CS) Or MBA in Operations
- Professional Certifications like Six Sigma / CCNA / Agile may add advantage.
- Overall Experience: 7-10 years
- Experience of handling Large Scale Contact Centre Set up
- ITIL Certified
- Knowledge of Data/Mobility / IOT
- People Management
- Packet Core Network, GPRS Architecture, LTE/ 4G
- Knowledge of Open AT and 3GPP Standards