Agm - Application Operations

1 week ago

Pune, India Vodafone Idea Full time

Job Req ID: 40274- Location: Pune, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

CMP BSS Application Operation
- Product Configuration, Mediation, Rating, Roaming, Reporting

**Job Level/ Designation
AGM

**Function / Department**

IT-AO- CMP

**Location**

Pune

**Hiring Manager**

Anupam Kumar

**Job Purpose**

This role is to ensure smooth operation and high availability of Product Configuration, Mediation, Rating, Roaming, Reporting in CMP BSS operation ensuring timely and accurate processing of deliverables in these domains

This role needs to interact with multiple stakeholders e.g. respective Business Functions, Demand and solution Delivery team and drive partners to ensure production readiness & Operation acceptance tests for new production rollouts/deployments and ensure the post production support across all circles in India.

Support and manage internal and externa audit and other statutory obligation as and when it occurs.

**Key Result Areas/Accountabilities**
- Manage E2E centralized CMP BSS Application operations for Product Configuration, Mediation, Rating, Roaming, Reporting
- Manage IT partners to ensure they deliver within agreed SLAs and KPIs and also implement proactive improvements as required.
- Implement quality checks/gates to ensure fast-response, high availability, disaster proof and high performing scalable production environment
- Establish strong and fail-proof production management processes, standards, quality benchmarks and acceptance criteria with key IT vendor like 6D Technologies
- Drive and manage key strategic service level initiatives in CMP BSS-Operation

**Core Competencies, Knowledge, Experience**
- 8+ years of IT experience, preferably in Telecom domain
- Strong knowledge of telecom (preferably IOT/M2M) domain, e2e business processes and IT mapping of the same across BSS and Enterprise landscape
- Ability to coordinate and manage effectively with multiple operations and cross functional teams
- Strong experience of operations processes, right from release calendar planning to production deployments and post-production incident management support
- Strong verbal, written communication skills along with good interpersonal skills and analysis skills

**Must have technical / professional qualifications**
- Graduate/Post Graduate in Engineering / Management from renowned University
- Preferably certified in ITIL

**Years of Experience**

8-12 years

Industries to look from

IT, Telecom

Ideal Organizations to look from

TSP,IT service providers for TSP

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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