Agm - Application Operation

Job Req ID: 45687
- Location: Pune, IN
- Function: Other
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

M2

**Job Level/ Designation**

AGM

**Function / Department**

AO- Product & VAS

**Location**

Pune

**Job Purpose**

Compliance outside organization.
- #Application Maintenance - as per ITIL governance

Incidents, Requests, Configurations & Change Management

Capacity, High Availability, performance & Backup Management

Access, Security & Privacy Controls adherence

Application KPI & SLA compliance Tracking & Monitoring on availability,

performance, productivity, Severity TAT compliance, RCA, RAD reviews, timely

CAPA closures etc..

Application upgrades & Consolidation Support to align to latest technology

trends

Support periodic HA & DR drills to ensure business continuity.

Support Security & Compliance teams on Privacy, Vulnerability, User Access

Management & Process audits.

Publish periodic MIS & Management reporting

alignment & Tracking

Review All CRs, Demands being deployed and ensure error-free first time right

deployment.

similar customer experience PAN India.

Timely renewal of the operations contracts & Certificates to ensure service

continuity.

Periodic review of the operations Processes, troubleshooting guides & introduce

automation for error-free delivery & minimum service interruptions.

Ensure escalation & interfacing with Business Users, Regulatory Users on a

periodic engagement.

**Key Result Areas/Accountabilities**

Ensuring business deliverables as per the agreed and defined SLA for Legal & DND

Ensure that Service Incident S1, S2 are minimized.

Ensuring S3 tickets, Incidents should remain to an acceptable limit.

Product configuration to be delivered as per agreed Business TAT

Ensuring alert monitoring and its periodical review.

**Core Competencies, Knowledge, Experience**

Telecom domain knowledge with more than 5 years of experience in the relevant

field.

Strong verbal & written communication along with good soft skills, interpersonal

skills, networking skills, team building and motivational skills.

Partner management skill and negotiation skill are must.

Wide exposure in incident & problem management, analytical ability towards

production issues and root cause resolution for smooth Business Delivery.

**Must have technical / professional qualifications**

Graduate/Post Graduate in Computer Engineering/Application from renowned

University with 8-10 years of experience

Preferred ITIL foundation certified

Preferred PMP / Prince2 / Agile certified

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership