Restaurant Manager

Areas of responsibility include Restaurants Bars and Room Service if applicable Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility Determines training needed to accomplish goals then implements plan CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the food and beverage culinary or related professional area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional area CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees Manages all day-to-day operations Understands employee positions well enough to perform duties in employees absence Maintains service and sanitation standards in restaurant bar lounge and room service areas Reviews staffing levels to ensure that guest service operational needs and financial objectives are met Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills Develops specific goals and plans to prioritize organize and accomplish your work Ensures and maintains the productivity level of employees Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective Ensures compliance with all food beverage policies standards and procedures by training supervising follow-up and hands on management Ensures compliance with all applicable laws and regulations Ensures compliance with food handling and sanitation standards Ensures staff understands local state and Federal liquor laws Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team Establishes guidelines so employees understand expectations and parameters Monitors alcohol beverage service in compliance with local laws Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Manages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations Empowers employees to provide excellent customer service Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations Handles guest problems and complaints Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction Ensures corrective action is taken to continuously improve service results Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Manages service delivery in outlets to ensure excellent service from point of entry to departure e g greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment invitation to return Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others Ensures employees are treated fairly and equitably Strives to improve employee retention Ensures employees receive on-going training to understand guest expectations Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Strives to improve service performance Ensures recognition is taking place across areas of responsibility Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Assists servers and hosts on the floor during meal periods and high demand times Recognizes good quality products and presentations Supervises daily shift operations in absence of Assistant Restaurant Manager Oversees the financial aspects of the department including purchasing and payment of invoices At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them Attracting the world s top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values And our promise to you is that we offer the chance to be proud of the work you do and who you work with In joining The Ritz-Carlton you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you