Restaurant Captain

3 days ago

Bengaluru Karnataka, India BLR BREWING CO. Full time

A restaurant captain, also known as a head waiter or lead server, typically holds a supervisory position in a restaurant's front-of-house staff. Their responsibilities often include:

- **Guest Relations**: Restaurant captains are responsible for ensuring that guests have a pleasant dining experience. They greet patrons, assist with seating arrangements, and address any concerns or complaints.
- **Staff Management**: They oversee the servers, host/hostess staff, and sometimes other front-of-house employees. This includes assigning tasks, providing training, and ensuring that service standards are maintained.
- **Order Management**: Captains often coordinate the flow of orders between the kitchen and the dining area, ensuring that food is delivered promptly and accurately.
- **Problem Solving**: When issues arise during service, such as food delays or unhappy customers, the captain is often responsible for resolving them swiftly and effectively.
- **Upselling and Menu Knowledge**: Captains are expected to have a comprehensive understanding of the menu and be able to recommend dishes, as well as promote specials or additional items to enhance the guest experience and increase revenue.
- **Maintaining Standards**: They ensure that cleanliness and organization are maintained throughout the restaurant, including the dining area, restrooms, and server stations.
- **Training and Development**: Captains may be involved in training new staff members, teaching them about the restaurant's procedures, standards, and customer service expectations.
- **Handling Payments**: Depending on the establishment, captains may handle payment processing and cash handling responsibilities.

In essence, the restaurant captain plays a crucial role in ensuring smooth operations and excellent customer service within the restaurant. They act as a liaison between the front-of-house and kitchen staff, facilitating communication and ensuring that the guest experience meets or exceeds expectations.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Bangalore, Karnataka (required)

Work Location: In person

**Speak with the employer**

+91 8951205816

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