Technical Sales Support Engineer

Location Bengaluru KarnatakaExperience 5 Years Education Bachelor s degree in computer science Engineering or related fieldAbout the Role As a Technical Sales Support Engineer for the Global Technical Sales Environment you will be responsible for the management and optimization of cloud resources that support technical sales engagements This role involves provisioning maintaining and enhancing the infrastructure required for POCs workshops and product demonstrations for the technical sales community Beyond infrastructure management you will play a critical role in automation driving efficient deployments optimizing cloud operations and developing tools to enhance productivity Security will be a key focus requiring proactive identification and mitigation of vulnerabilities to ensure compliance with enterprise security standards Expertise in automation scripting and infrastructure development will be essential to deliver scalable secure and high-performance solutions supporting customer prospect and partner engagements Key Responsibilities Cloud Infrastructure Management Support of TechSales activities Install upgrade configure and optimize the Informatica platform both on-premises and Cloud platform runtime environments Manage the configuration security and networking aspects of Informatica Cloud demo platforms and resources Coordinate with Cloud Trust Operations to ensure smooth implementation of Informatica Cloud Platform changes Monitor cloud environments across AWS Azure GCP and Oracle Cloud to detect potential issues and mitigate risks proactively Analyse cloud resource utilization and implement cost-optimization strategies while ensuring performance and reliability Security Compliance Implement security best practices including threat monitoring server log audits and compliance measures Work towards identifying and mitigating vulnerabilities to ensure a robust security posture Automation DevOps Implementation Automate deployments and streamline operations using Bash Python Ansible and DevOps methodologies Install manage and maintain Docker containers to support scalable environments Collaborate with internal teams to drive automation initiatives that enhance efficiency and reduce manual effort Technical Expertise Troubleshooting Apply strong troubleshooting skills to diagnose and resolve complex issues on Informatica Cloud demo environments Docker containers and Hyperscalers AWS Azure GCP OCI Maintain high availability and performance of the Informatica platform and runtime agent Manage user roles access controls and permissions within the Informatica Cloud demo platform Continuous Learning Collaboration Stay updated on emerging cloud technologies and automation trends through ongoing professional development Work closely with Informatica support to drive platform improvements and resolve technical challenges Scheduling On-Call Support Provide 24x5 support as per business requirements ensuring seamless operations Role Essentials Automation DevOps Expertise Proficiency in Bash Python scripting Strong understanding of DevOps principles and CI CD pipelines Hands-on experience in automation tools like Ansible Cloud Infrastructure Management Experience in administering Cloud data management platforms and related SaaS Proficiency in Unix Linux Windows environments Expertise in cloud computing platforms AWS Azure GCP OCI Hands-on experience with Docker Containers and Kubernetes Database Storage Management Experience with relational databases MySQL Oracle Snowflake Strong SQL skills for database administration and optimization Monitoring Observability Familiarity with monitoring tools such as Grafana Education Experience BE or equivalent educational background with a combination of relevant education and experience being considered Minimum 5 years of relevant professional experience This role offers an opportunity to work in a dynamic cloud-driven and automation-focused environment contributing to the seamless execution of technical sales initiatives Preferred Skills Experience in administering Informatica Cloud IDMC and related products Experience with storage solutions like Snowflake Databricks Redshift Azure Synapse and improving database performance Hands-on experience with Informatica Platform On-Premises