Technical Support Engineer
1 week ago
GreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues related to their data protection solutions, collaborating with engineering teams to identify root causes, and creating self-service knowledge base articles to enhance customer experience, all while maintaining a high level of customer satisfaction Key responsibilities: Troubleshooting and Issue Resolution: Diagnosing and resolving technical issues reported by customers, including creating/troubleshooting automation scripts, performance, and GenAI prompt related problems. Customer Interaction: Engaging with customers via phone, email, and ticketing systems to understand their issues, provide timely updates, and guide them through troubleshooting steps Maintain the expected CSAT/NPS/TTR/TTFR Engage with select enterprise customers proactively and be part of their automation team by helping them review their automation code Technical Expertise: Possessing in-depth knowledge of technologies like automation, GenAI, AWS, Azure, networking, and basics of how integration with various 3rd party tools like Oracle/SFDC/SAP/RestAPIs work Understanding of various troubleshooting tools like Datadog/Jam.Dev/InterCom is a plus Collaboration with Engineering: Working closely with engineering teams to report bugs, provide feedback on product improvements, and contribute to solution development Responsible for KPIs on reducing the incoming cases per customer by improving the serviceability of the product Collaboration with Post Sales Team: Working closely with Post Sales team to review the process code and suggest improvements Knowledge Base Development: Creating and maintaining comprehensive documentation in the knowledge base to enable self-service troubleshooting via GenAI by customers Responsible for KPIs on reducing the incoming cases per customer and improving the deflection rate Proactive Monitoring: Monitoring customer environments for potential issues and taking preventative measures to minimize disruptions Proactively identify the run failures and resolve the failures Mentorship and Training: Providing guidance and support to other support engineers within the team Required Skills and Qualifications: Strong understanding of Automation Experience with GenAI concepts, such as Prompt Engineering, reducing Hallucinations Excellent problem-solving and analytical skills to diagnose complex technical issues Exceptional communication and customer service skills to effectively interact with customers Ability to work independently and as part of a team Familiarity with scripting languages (e.G., Python, Bash) What we expect from you (must have): 5+ years of technical experience (Development; QA; Technical Support) B.S. in Computer Science/or equivalent degree Work Hours: We provide 24x7 support; You work based on a fixed work shift and may be required to work Monday to Friday depending on the organization needs. Weekend shift needed once every month Stand by on weekend or holiday as per customers demand although it may not be frequent This will be a remote position or can be in person in Bangalore
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Technical Support Engineer
1 week ago
bangalore, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
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bangalore, India Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security...
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Technical Support Engineer
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Bangalore, India Cyware Full timeAbout Cyware Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
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bangalore, India ORO Labs Full timeJob Title: Technical Support Engineer Location: India (Remote) Experience Required: 5–8 Years Employment Type: Full-Time About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can...
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bangalore, India ORO Labs Full timeJob Title: Technical Support Engineer Location: India (Remote) Experience Required: 5–8 Years Employment Type: Full-Time About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can...
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Technical Support Engineer
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bangalore, India ORO Labs Full timeJob Title: Technical Support EngineerLocation: India (Remote)Experience Required: 5–8 YearsEmployment Type: Full-TimeAbout ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can...
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bangalore, India Movate Full timeHello Folks, We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role. Job Role and responsibilities Min 1 yr Experience in Tech support & Strong in networking concepts. Graduate with Computer Science Background is mandatory. Engineering background,...
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bangalore, India 91HR Full timeImplementation Engineer Location: Margao -Goa Job Summary: The Implementation Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products...
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bangalore, India OneXtel Full timeJobDescription We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will possess technical troubleshooting abilities, excellent communication skills, and the Capacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and...
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bangalore, India IQnext Full timeAbout IQnext We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational...
