Technical Support Engineer

Company Description BlueOptima s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries We provide industry-leading objective metrics in software development We enable large organisations to deliver better software faster and at lower cost with technology that pushes the limits of what has been done before We are a global organisation with headquarters in London and additional offices in India Mexico US and Japan We are made up of 120 individuals from more than 20 different countries We promote an open minded environment and encourage our employees to create their own success story in this high performance environment Location Bangalore India Department Technical Support The Support Engineer Level 2 is a critical senior role that sits between customer-facing teams Product Management and Engineering This engineer provides deep technical leadership to ensure the success of complex customer engagements The role is highly varied and involves supporting the pre-sales deployment and support teams by troubleshooting escalated cases coordinating new features and fixes and contributing to internal documentation and best practices Key Responsibilities Supporting Customer Success Provide technical leadership for pre-sales deployment and support teams Troubleshoot escalated support cases create reproduction environments and work directly with engineering where required Product Feedback Play an integral part in aligning customer requirements with the product roadmap by performing early road-testing of pre-release software and representing field feedback to product management Technical Exploration Identify and carry out in-depth investigations and open-ended research such as benchmarking bespoke use cases or prototyping new features Enablement Contribute to internal documentation on product capabilities and best practices and deliver regular internal training to technical teams Qualifications Advanced Linux and Windows sys admin knowledge including performance tuning kernel parameters and filesystem management Strong scripting ability in Bash Python or an equivalent language to automate complex tasks and gather detailed debug data Expected to have 10-15 years of experience in the field of IT with expertise in Linux Experience with enterprise storage technologies and architectures SAN NAS Experience with data copy replication or disaster recovery solutions Experience with Cloud Object Stores AWS S3 Azure Google Cloud Understanding of virtualization and containerization technologies Docker IaaS PaaS Added skills In-depth knowledge of version control systems like Git and Subversion Understanding of security concepts and implementations Kerberos SSL TLS LDAP Advanced networking knowledge packet tracing tuning An understanding of Java Soft Skills Can explain technical concepts to different audiences technical and non-technical An enthusiasm and curiosity to learn new concepts and technologies Methodical troubleshooting skills Experience in customer-facing roles and enterprise IT environments A calm and composed manner Education Bachelor s degree in Computer Science or a related field Additional Information Why join our team Culture and Growth Global team with a creative innovative and welcoming mindset Rapid career growth and opportunity to be an outstanding and visible contributor to the company s success Freedom to create your own success story in a high performance environment Training programs and Personal Development Plans for each employee Benefits 33 days of holidays this includes public and religious holidays Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed Gratuity payments Private Medical Insurance provided by the company Employee Spouse 2 Children 2 Parents Personal Accident Insurance Employee Only 12 Weeks Paid Paternity Leave 6 months Maternity leave Support with childcare costs 50 Work from Home Equipment allowance Flexible Work from Home policy - 2 days home p w Flexible Work from Long Distance - 4 weeks a year Sponsored Learning Opportunities Team Socials Stay connected with us on or keep an eye on our for future opportunities