
Technical Support Engineer
4 weeks ago
Your team s dynamic The role of the Technical Support Engineer India is to provide quality and professional post-sales services to our customers via email phone text chat or on-site support The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead India What your day will look like Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec s solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management CRM tool More about you Minimum Diploma Degree in Computer Sciences Computer Engineering Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible with a can do attitude able to multitask with an ability to manage priorities Experience in customer service technical support and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver s license and passport Capacity to travel up to 35 for field engineering assignments Technical requirements Excellent administration and troubleshooting knowledge of the various Windows operating systems Active Directory file sharing IIS clustering GPO performance monitoring etc Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting switches routers etc Experience working with a video security system over IP - CCTV system or Access control Experience working with SQL databases Clear understanding of TCP IP and UDP protocol stack Understanding of network storage SAN NAS iSCSI principles and best practices Understanding of server virtualization concepts Great if you have Programming experience with C Visual Basic VBScript PowerShell or similar technologies Microsoft SQL Service administration experience MCSE SQL Server VMware or similar technical professional certifications Deployment and troubleshooting of security systems such as CCTV IP cameras and encoders video matrices DVRs etc Access control systems administration of software reader controller wiring etc License plate recognition system and concepts Let s talk perks Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box but think it s worth a shot We love that enthusiasm Thank you for your application but please note that only qualified candidates will be contacted Head-hunters and recruitment agencies may not submit resumes CVs through this Web site or directly to managers
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Technical Support Engineering
6 days ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Technical Support Engineering
3 days ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Technical Support Engineering
2 weeks ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Technical Support Engineer
3 weeks ago
Bangalore, Karnataka, India CrowdStrike Full timeAs a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations Since 2011 our mission hasn t changed we re here to stop breaches and we ve redefined modern security with the world s most advanced AI-native platform Our customers span all industries and they count on CrowdStrike to keep...
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Technical Support Engineer
3 weeks ago
Bangalore, Karnataka, India BlueOptima Full timeCompany Description BlueOptima s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries We provide industry-leading objective metrics in software development We enable large organisations to deliver better software faster and at lower cost with technology that pushes the limits of...
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Technical Support Engineer
3 weeks ago
Bangalore, Karnataka, India everbridge Full timeAs a Technical Support Engineer I you will be providing support to customers using Everbridge products You will support core products by isolating diagnosing and reproducing technical issues in a timely manner You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system including...
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Technical Support Engineer
2 weeks ago
Bangalore, Karnataka, India Xactly Full timeWHO WE ARE Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017 The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration greater efficiencies and connecting data from all critical functions of the revenue lifecycle on a...
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Technical Sales Support Engineer
4 weeks ago
Bangalore, Karnataka, India Caterpillar Full timeCareer Area Sales Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and...
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Technical Support Engineer L2
2 weeks ago
Bangalore, Karnataka, India DataDirect Networks Full timeOverview This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades DataDirect Networks DDN is a global market leader renowned for powering many of the world s most demanding AI data centers in industries ranging from life sciences and healthcare to...
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Technical Support Engineer
4 weeks ago
Bangalore, Karnataka, India ANSYS Full timeRequisition 16630Our Mission Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform they close the gap between design and reality with Ansys simulation For more than 50 years Ansys software has enabled innovators across industries to push boundaries by using the predictive...