Technical Support Engineering Intune

With over 17 000 employees worldwide the mission of the Customer Experience Success CE S organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture Come join CE S and help us build a future where customers achieve their business outcomes faster with technology that does more Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsoft s AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment In the Customer Service Support CSS team we are looking for people with a passion for delivering customer success As a Technical Support Engineer you will own troubleshoot and solve customer technical issues This opportunity will allow you to accelerate your career growth hone your problem-solving collaboration and research skills and develop your technical proficiency This role is flexible in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Response and Resolution You own investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness Product Process Improvement You identify potential product defects and escalate appropriately to resolve contributing to Microsoft product improvements Qualifications Required Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 1 years of technical support technical consulting experience or information technology experience o OR 3 years of technical support technical consulting experience or information technology experience o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking Description Technical Support Engineer- SCCM Experience in WSUS SMS SCCM 2007 2012 and Microsoft Intune Operating Systems Concepts - Active Directory Security OS Internals Networking concepts - DNS protocols Devices IIS Concepts - Configuration ISAPI Architecture SSL and Kerberos Exception Handling Memory Management concepts Tools - Netmon Perfmon SQL Profiler Basic debugging skills Basic SQL Server Administration concepts Experience in one or more of these areas desirable Critical Exposure areas and Technical Specifications Strong experience in Windows 2003 2008 2008 R2 and 2012 server Exposure on SQL and IIS Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the