Technical Support Engineer
4 days ago
Role L2 Technical Support Engineer Who are we looking for Level 2 Technical Support Engineer Years of experience needed - 0 - 2 years Technical Skills Hands-on experience with Windows Mac OS environments Excellent problem-solving and communication skills Hands-on experience with Windows Mac OS environments Good understanding of computer systems mobile devices and other tech products Familiarity with remote desktop applications and help desk software e g Webex LogMeIn Bomgar Knowledge on Citrix Virtual Apps AWS technology and Desktop Basic knowledge on Virtualization technology Graduate 1 years of relevant experience Management Skills Knowledge on Ticketing tools e g ServiceNow RemedyForce Familiar to the Citrix AWS environment Aware of ITSM Process Incident management Inbound calls taking Talk to End Users through a series of actions either via phone email or chat until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams e g software developers Prioritize and manage several open issues at one time Document technical knowledge in the form of notes and manuals Refer to internal database or external resources to provide accurate tech solutions Behavioral Skills Ability to diagnose and troubleshoot basic technical issues Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role Provide prompt and accurate feedback to customers Ensure all issues are properly logged Certification MCSE CCA ITIL foundation is an added advantage not mandatory About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized C X2C2TM 1 digital experience to clients and their end customers Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients Skills PRIMARY COMPETENCY Service Desk PRIMARY SKILL Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE 60 SECONDARY COMPETENCY Service Desk SECONDARY SKILL End User Experience Management SECONDARY SKILL PERCENTAGE 40 About Company Mphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers We have been recently felicitated by the economic times as the most distinguished digital company 2015 We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings
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Technical Trainer
3 weeks ago
Bangalore, India Tek Support Full timeJob Title: Technical Trainer - Mechanical / Design / Industrial Engineering Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production...
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Technical Support Engineering
3 weeks ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Technical Support Engineering
3 days ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Technical Support Engineer
16 hours ago
Bangalore, Karnataka, India CrowdStrike Full timeAs a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations Since 2011 our mission hasn t changed we re here to stop breaches and we ve redefined modern security with the world s most advanced AI-native platform Our customers span all industries and they count on CrowdStrike to keep their...
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Technical Support Engineer
6 days ago
bangalore, India hurreh technologies Full timeWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop...
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Technical Support Engineer
2 weeks ago
bangalore, India Mech-Mind Robotics Full timeJob Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...
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Technical Support Engineering Intune
3 weeks ago
Bangalore, Karnataka, India Microsoft Full timeWith over 17 000 employees worldwide the mission of the Customer Experience Success CE S organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture Come join CE S and help us build a future where customers achieve their...
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Sr. Technical Support Engineer
16 hours ago
Bangalore, Karnataka, India Planview Full timeCompany Overview Planview has one mission to build the future of connected work from ideas to impact As the global leader in work and resource management Planview helps organizations accelerate the achievement of what matters most supporting our customers from need to speed from passion to progress and from overhead to optimization We provide the industry s...
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Technical Support Engineer
2 weeks ago
Bangalore, India Evalify-IQ Full timeProvides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance...
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Urgent Search! Technical Support Engineering
4 weeks ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
