Technical Support Engineer

Technical Support Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE What you ll do Maintaining and supporting customer solution platforms Investigating and participating in resolution of the issues discovered reported by the customer Escalating issues to the engineering team if needed Documenting issues using available tools Participate in customer conference calls to discuss technical issues Close collaboration with DevOps teams daily Working with multiple development teams in resolving the issues found Participating in the change management process as appropriate Writing and maintaining technical documentation knowledge articles operational procedural documents for internal and external use What you need to bring Possess consolidated problem-solving skills in the diagnosis and resolution of customer issues 1 years hands-on experience with Linux 1 years of hands-on experience with Kubernetes Docker Jenkins Ansible 1 years of automation using Python The candidate should have a thorough understanding of networking fundamentals TCP IP UDP DHCP DNS ICMP ARP routing and switching A thorough understanding of microservice development architecture Agile development model Excellent troubleshooting skills ability to work independently Good understanding of networking protocols and routing switching technologies 1 or more years of experience with Data Representation types XML Required JSON YAML The ability to write different scripts languages as per solution requires some degree of knowledge Python required Ruby Shell JavaScript XSLT SLAX 2y Experience in POSIX-compliant Operating systems such as GNU Linux FreeBSD Familiarity with experience with Kubernetes and Docker Additional Skills Accountability Accountability Action Planning Active Learning Inactive Active Listening Bias Business Growth Business Planning Coaching Commercial Acumen Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Solutions Data Analysis Management Data Collection Management Inactive Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india networking Job Services Job Level Intermediate HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories