Senior Manager, Revenue Operations

4 weeks ago

Chennai, Tamil Nadu, India Toast Inc Full time

Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love We re hiring a Senior Manager for our Revenue Operations team Reporting to the Director Finance Shared Services the Senior Manager will lead a team to deliver high quality results to our internal stakeholders and customers This role provides a great opportunity to demonstrate leadership skills in supporting a team on its journey to operational excellence in the critical Quote to Cash process About this roll Responsibilities Lead a team of talented Toasters in pursuit of professional development and operational excellence Lead the business process transitions and ensuring it s success through stakeholder engagement and ensure process Stabilization Partner with and influence cross-functional business sales product customer success finance risk technical teams to identify develop manage and execute opportunity analyses resolve stakeholder issues and support execution Change agent You have both the empathy and communication skills necessary to drive collaboration motivate and influence key business leaders and peers Support and coach the team through customer interactions by improving on processes and best practices Readiness to dive into customer escalations to help drive to a resolution Do you have the right ingredients Requirements 10 years in an operational role in Shared Services Global Business Service GBS including 8 years leading a growing multi-layered team Experience in transitioning business processes from Experience in quote-to-cash processes and managing Contracting Billing Cx credits and Collections Masters degree in Finance CA CMA CPA or equivalent will be an added advantage Hands on experience with Zuora Salesforce and NetSuite Strong written and oral presentation skills ability to communicate and present to senior management Able to work in a fast-paced environment with analytical prowess Experience and exposure in the execution and Review of SOX controls Coordination with Internal and Group Auditors Experience in contributing and Implementing Process Improvements Process Automations through RPA Driven process transformation programs initiatives in order to improve process efficiency and quality Special Sauce Nonessential Skills Nice to Haves Experience with data analytics tools and platforms and similar technology Experience working with Product Project Management methodologies We are ToastersDiversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient When they are powered to succeed Toast succeeds The restaurant industry is one of the most diverse industries We embrace and are excited by this diversity believing that only through authenticity inclusivity high standards of respect and trust and leading with humility will we be able to achieve our goals Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry Bready to make a change Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact

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